• Report: #774744

Complaint Review: Reservation Services International

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  • Submitted: Fri, September 09, 2011
  • Updated: Sun, October 28, 2012

  • Reported By: Alex — Tinton Falls New Jersey USA
Reservation Services International
788 Shrewsbury Ave, 1st Bldg 2nd Floor, Suite 2150 Tinton Falls, New Jersey United States of America
  • Phone: 800-979-3091
  • Web:
  • Category: Cruises

Reservation Services International Tried to sell discount vacation service in high pressure fashion Tinton Falls, New Jersey

*Consumer Comment: RSI/4 Seasons

*UPDATE Employee: Inaccurate & Incorrect Info about RSI

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My wife and I received a card in the mail offering an incentive (free trip / discount on a trip) if we attended a sales presentation by Reservation Services International (Tinton Falls, NJ).  As we were in the market for a new travel agency, we decided to attend.

The staff worked the crowd (perhaps 8 couples), which included a PowerPoint presentation offering bought-in-bulk / sold-at-wholesale discount travel vacations.  The cost of membership was listed at $8995 plus other sign-on and yearly fees.

During a total period of two hours, a sales representative (Jon), and individual identified as his manager, and an individual identified as an office sales manager tried to convince us of the value of their deal.  My wife and I had three requests.  The first was a desire to review, for ourselves, the kinds of travel vacations, destinations and discounts their web site allegedly offered.  This was denied.  (In the office: yes on our own: no).  The second request had to do with the organizations reputation.  (One should spend serious money with those one knows and trusts, or at least has the opportunity to research via the web or BBB.)  The third had to do with the contract, regarding its terms, exclusions, limits, etc.  It was upon asking for the opportunity to better understand the firm and review their contract that we were shown the door by the sales manager.

So we were not the victims of a monetary loss, just the loss of an evening.  But being denied the opportunity to review the contract terms struck me as being unethical and potentially illegal, hence the filing of this report.

While a rip off was successfully avoided, the big lessons learned here were simple.  Always ask to see, and review, any contract before signing.  If a deal is good today, and will be offered to others next week, there is no legitimate reason why an offer made to you cannot be accepted after you've done your due diligence.  Walk away if you are not given the opportunity to review the contract, or must put money down to do so.  When you ask to better understand the merchandise (in this case the breath and value of vacation values) and you are instead get only a for-you-a-better-price pitch, seriously question the value.  Finally, pay careful attention to your surroundings.  For a travel service allegedly in business for more than a decade, there were precious few indications in their offices, or on the marquee outside, that they had been in business for any length of time.  When there are no family pictures on the desks, only stock art on the walls, and the stories about families, ages, and vacations taken have inconsistencies, consider all this a red flag.

We were given a vacation voucher, as promised, upon or leaving.  The Perfect Select Rewards voucher appears to have little value based on numerous experiences reported by others nationally.

This report was posted on Ripoff Report on 09/09/2011 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Reservation-Services-International/Tinton-Falls-New-Jersey-07724/Reservation-Services-International-Tried-to-sell-discount-vacation-service-in-high-pressu-774744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

RSI/4 Seasons

AUTHOR: BillT - (United States of America)

My wife and I attended a presentation in Oxford, AL yesterday, 10-27-12 after receiving a card in the mail that enticed us with two airline tickets, a free hotel stay and some other perks.  While it was made clear that Four Seasons was the "marketing arm" of RSI, it seemed apparent to me that they are one and the same.  Other than that, we found the sales pressure tolerable and we had no difficulty saying no to buying on the spot.  If the program is as advertised, then it's a great deal for vacation travel.  We are not going to buy until we do our due diligence.  I have yet to see if the enticement gifts will be as advertised as we have to send a form off to get it "activated".  I will report back.
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#2 UPDATE Employee

Inaccurate & Incorrect Info about RSI

AUTHOR: Reservation Services International - (United States of America)

Reservation Services International (RSI) is a privately owned company located in Winter Park, Florida. RSI does not promote or sponsor sales presentations of any kind. We do not engage in the sale of travel club memberships. If a company located in Tinton Falls, New Jersey, indicated they were RSI, they misrepresented themselves. Our company has been in business for 30 years and have worked very hard to build a reputable name in the travel industry. If you have any additional information you can provide RSI about your complaint, please contact accountservices@accessrsi.com or call 866-419-6547. We would certainly be more than happy to help assist you with tracking down the company referenced in your complaint.
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