Complaint Review: Rick Hendrick Volvo of Charleston, SC - Charleston South Carolina
- Rick Hendrick Volvo of Charleston, SC Savana Highway Charleston, South Carolina United States of America
- Phone:
- Web:
- Category: Auto Dealers
Rick Hendrick Volvo of Charleston, SC Lie, Cheat, Steal Charleston, South Carolina
*Consumer Comment: The problem.
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
So I put $6000.00 down and we were approved to take this car home. Now understand, we have followed the Volvo maintenance manual to a tee, routine oil changes, maintenance follow ups, (3 times we had the car in for the engine light being on before they finally fixed it) nevertheless, the car is still in immaculate condition, it now has 93000 miles. So this past Friday, Feb 23rd, 2013 we stopped at Charleston, SC Volvo to look at purchasing not a used, but a new Volvo CX60. As expected, the General Manager and the Salesman were on top of their game when they assured us my car was worth more than the pay off amount of $11000.
We were very excited to trade our 2009 in and purchase the new CX60, because the day was late, we asked them to put the numbers together and let us know where we are? Approximately 35 to 40 minutes later the salesman called us and said he can get us in the CX60 at the payment we need to be ($400.00 per month or less) with $2500 down along with the equity we have in our car. Again we were excited to do the deal, and then it all changed on Monday 2/25/13.
The salesman came to my wifes place of work, picked up the car, took it back to the dealership for an appraisal. The salesman then called my wife and told her that the car we purchased less than 12 months ago, with $6000.00 cash down payment was only worth $8000. So the $400.00 per month or less has now risen to over $559.00 per month, and the $2500.00 they indicated we would need to put down just turned into, yes you guessed it, $6000.00.
Thats not all, the salesman kept insisting that we had taken our car to North Carolina and had it appraised for $6000!!! Like he was giving us a better deal!!! This car has never been to North Carolina for the 11 months we have owned it! So now we are stuck with a car that the warranty is about to run out on and we are told its only worth $8000. My wife and I feel like we have been taken advantage, betrayed, raped would be a better explanation of the feeling we have.
I understand that vehicles lose equity over time, but the loss we have encountered, the way we have been deceived and lied to is just unacceptable
This report was posted on Ripoff Report on 02/26/2013 02:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rick-hendrick-volvo-of-charleston-sc/charleston-south-carolina-/rick-hendrick-volvo-of-charleston-sc-lie-cheat-steal-charleston-south-carolina-1020332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
The problem.
AUTHOR: Flynrider - (USA)
SUBMITTED: Tuesday, February 26, 2013
As long as your car buying tactics include taking a salesman's word for what things are worth, you will be disappointed at just about every car dealership.
If your hands aren't broken, it should be a matter of spending less than a half hour on the Internet to find out the market values of prospective vehicles or your own trade in. Doing a little homework before laying out wads of cash will often allow you to avoid the disappointment you are now feeling.
It is every salesman's goal to get you to pay as much as possible for the car you're buying, and accept as little as possible for the trade in. Your current methodology is making their job both easy and lucrative.
Advertisers above have met our
strict standards for business conduct.