- Report: #533234
Report - Rebuttal - Arbitrate
Complaint Review: River City Limousines
River City Limousines2032 Southwest 5th Avenue Portland, Oregon United States of America
River City Limousines River City Limoz Services far under par, Unjustly charged outrageous extra fees Portland, Oregon
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After a couple days, while doing my online banking I noticed an additional charge of $150 to River City Limousines. After speaking with the same gentleman who took my reservation, he informed me that it was due to an extra cleaning fee. I was charged an outrageous 25% extra on top of a $600 original charge that already included a standard gratuity. I informed him that I was originally willing to let our disappointment with and lack of service from that evening go, until I was charged extra for a service that I was not even pleased with in the first place. He apologized and even offered to send me a voucher for a free 4 hour reservation for a future date, somewhat satisfied, I agreed. One month passes, no voucher has arrived. I then called and spoke with the same gentleman who originally promised me the voucher and he assured me that it must have been an Hr error, possibly with my address.He then confirmed my address again and assured me that my voucher was on its way. After another 2 weeks without a voucher, I tried contacting him again multiple times via phone as well as e mail, but to no avail. I then looked up their address, drove all the way out there and found out they were not even operating out of there. After doing some research on the internet, I found another address for them but was discouraged again when I arrived and the address belonged to a bar called Candlelight. I then spoke to a man tending bar and he told me that the limo company was operated out of the back of the bar but the owner was not in. I gave the bartender my address, phone number and e mail and told him to please pass it along to the right person.
The owner (and original person who took my reservation) was avoiding my phone calls all along, I know this because anyone in that business returns any missed call they might have promptly. I learned this the day of making my reservation, when I contacted nearly 20 different companies and heard back from every single one of them within ten minutes of my original call. Sad to say I just chose the completely wrong one in the end. I'm hoping this Ripoff Report will keep you from making the same mistake I did. I'm pretty sure the bartender did as i asked him, but still to this date, nearly nine months later, I am waiting.
This report was posted on Ripoff Report on 12/03/2009 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/River-City-Limousines/Portland-Oregon-97201/River-City-Limousines-River-City-Limoz-Services-far-under-par-Unjustly-charged-outrageous-533234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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