• Report: #994810

Complaint Review: Riverstone Residential Group

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  • Submitted: Thu, January 10, 2013
  • Updated: Sat, January 12, 2013

  • Reported By: RippedOffByRiverstone — Renton Washington United States of America
Riverstone Residential Group
3101 Western Avenue #400 Seattle, WA 98121 Internet United States of America

Riverstone Residential Group deposits cleaning charge false lies , Internet

*UPDATE Employee: Riverstone

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Riverstone is an unscrupulous management company, that will go to any lengths to keep your deposit and charge more when you move out.  I was promised by email that if I allowed the maintenance staff to enter my apartment a week before my lease was up, I would have the last week of my paid rent prorated. The maintenance staff did make use of the apartment for painting etc., yet when I moved out I never received a refund for that week. Not, only that they did not return my deposit, for an apartment that was immaculately cleaned, and charged me $200 for a closet door that they claimed was cracked (no crack existed). I contacted the management company, and they claimed that they were not able to rent the apartment as early as they wanted, so they would not give me a proration for it's use, Although, I found out that a new resident moved in a day after my lease was up. So they benefited a weeks worth of rent, by preparing this apartment for my last week that I paid. I asked the management how they treat there customers like this and she replied that it does not matter, because I  am not a resident anymore, and that they would be submitting by bill to collections, and then hung up the phone on me. I called back again and asked for record of the maintenance staff entering my apartment, and she said that I would have to get a subpoena, then hung up.

This report was posted on Ripoff Report on 01/10/2013 05:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Riverstone-Residential-Group/internet/Riverstone-Residential-Group-deposits-cleaning-charge-false-lies-Internet-994810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Riverstone

AUTHOR: pdm - (United States of America)

Please provide me property name and person(s) you spoke with and I will investigate the incident.
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