• Report: #739305

Complaint Review: Rocky Mountain German Shepherd Dogs

  • Submitted: Fri, June 10, 2011
  • Updated: Sun, March 03, 2013

  • Reported By: Norma — Boulder Colorado United States of America
Rocky Mountain German Shepherd Dogs
25957 Richmond Hill Road Conifer, Colorado United States of America

Rocky Mountain German Shepherd Dogs von dem Felsengebirge Kennel Tragic, terrible experience with Rocky Mountain German Shepherds Conifer, Colorado

*Consumer Comment: Rocky Mountain German Shepherd was excellent!

*REBUTTAL Individual responds: and some more

*REBUTTAL Individual responds: More lies

*REBUTTAL Owner of company: Owners response

*General Comment: Jayne is ruthless

*Consumer Comment: My experience with Jayne and her kennel

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My experience with Rocky Mountain German Shepherds was not just terrible, it was tragic.  In August, 2010 I purchased a Pink Paper German Shepherd puppy from  Jayne Gervase-Edwards, who runs the business. About nine months later my dog, named Rothko, was dead of congenital heart disease.  I spent thousands of dollars with vet specialists trying to give Rothko the longest and best life possible, but the disease with which he was born was too severe. 

After Rothkos death Ms. Gervase-Edwards was contacted with a request for a refund, but she was non-responsive. On being pressed to respond,  Ms. Gervase-Edwards insisted that Rothko was healthy when I bought him and that his disease could have been caused by unspecified environmental factors.  Her response is in direct contradiction to established veterinary science and the vet cardiologists diagnosis of congenital disease.  Citing the letter of the contract,  Ms. Gervase-Edwards  refused a refund, insisting that she  breeds very healthy dogs and is a reputable breeder.  Eventually she did offered a replacement puppy,  but  this did not mean I would have the same free choice from all puppies that a new buyer would have.  Instead  I would have only the choice of certain pups that she would decide to make available to me.

Over the years I have worked with four different professional breeders, and my experience with Rocky Mountain German Shepherds was by far the worst.  Based on my experience I would not recommend that anyone purchase a dog from  Rocky Mountain German Shepherds.

This report was posted on Ripoff Report on 06/10/2011 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rocky-Mountain-German-Shepherd-Dogs/Conifer-Colorado-80433/Rocky-Mountain-German-Shepherd-Dogs-von-dem-Felsengebirge-Kennel-Tragic-terrible-experien-739305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Rocky Mountain German Shepherd was excellent!

AUTHOR: Anthony - ()


I was looking for a German Shepherd sense September of 2012, but I wanted a GSD that was a fit for my family. Rocky Mountain German Shepherd was the first kennel that I visited, and Jayne the owner of the Kennel was excellent. She showed me her operation and allowed me to go into any part of the kennel that I chose. I must have interacted with eight different dogs that day and each one was well rounded, trained, and respectful to me and my daughter. After my daughter and I were finished she explained how her program worked and asked me what I was looking for in a dog. Jayne spent a great deal of time getting to know me and my family to ensure that the proper dog or pup was placed with us. At the end of our meeting she never asked me for money or put any type of pressure on me for a deposit.

Over the course of the next several months following September 2012 I visited eight other breeders and kennels in Colorado, and each one was more concerned with selling me a dog versus getting to know my family and what we were looking for. I even interviewed several independent trainers and they all said that Rocky Mountain German Shepherd produces sound well socialized dogs for sport and show. I then made up my mind and finally in December of 2012 I went back to Jayne and put a deposit down for a puppy from Havana. Over the course of the past nine months Jayne was always available to answer my questions and continued to provide me resources independent form her kennel to educate myself further regarding the breed, care, and training. The interesting thing was I visited her kennel three times in the past nine months and she knew who I was and my status on receiving a puppy each time when I showed up. All the kennels were always clean, and the dogs were full of energy, clean, and healthy as well.

All of this is great, but here is where Jayne earned my family’s loyalty. Recently I had a family issue come up and it put me in a situation where I might have had to withdrawal my position for a puppy. When I told her, she understood and didn’t try to pressure me or make me feel guilty about my situation. She understood and continued to work with us. Fortunately it passed and we were able to get our puppy. Based on my interactions with other breeders I have encountered they would have never treated us with the same respect as Jayne did. Jayne not only loves the breed, but loves her dogs enough to properly socialize, and place them with matching families. If you’re looking for a German Shepherd I would recommend Rocky Mountain German Shepherd, and Jayne to be your only choice.

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#2 REBUTTAL Individual responds

and some more

AUTHOR: Not_pleased - (United States of America)

Im just rereading what your wrote and you completely made up everything , when i arrived my dog was inside scared laying on a bed and you were talking on the phone ? please take whatever steps you please , do not threaten me. Im not one of those dogs you abuse and get away with sorry ..My dog was supposed to be there for 4 weeks , why did you need 5 and try to keep him an extra week ? hmm i might be over reaching on this one but i bet it could do something with that "little" nick on his neck or you needed another week to try to teach him something . And i worked the dog in front of you for atleast 15-20 mins going over the gestures and postures im supposed to have when commanding my puppy .. So again Im just super confused on how you have the nerve to shoot down the truth so easily .And as far as me knowing my dogs genetic limitations smh , is the whole reason why i went to professionals to evaluate and train my dog , to bad i did not choose the right company .. Why not own up to your mistakes and apologize ..
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#3 REBUTTAL Individual responds

More lies

AUTHOR: Not_pleased - (United States of America)

I can't fathom how you sit and make up lies to try to help you look better , now I will move forward to the next step to let the news and ASPCA know what type of people you are... First off the cut on my dogs neck was not a small nick , second off you have a metal prong correction collar on him, third when I showed up 20 mins late cause of a snow storm that was going , I did not smell like marijuana nor did I come up to anyone first but my puppy , you have many dogs on that property and yet u single out my puppy for a bark collar meanwhile there is proof that they cause damage to dogs vocal cords ,"google it " maybe you will learn something. And I did call to complain but what is to come out of calling and emailing you besides being brushed off? All I can think of wanting from you is a guarantee you will never train another dog again . I could careless about money , you choked my dog to get him in my truck telling me that's how u teach him , then a amateur like me runs and jumps with him to show him , instead of strangling him into the back ...I never met anyone else there but Jayne but just from I seen how she handles the dogs in front of me and how dirty and scared my dog was when I picked him up , it was more then enough to see . When leaving I was told to come back for protection training cause supposedly my dog had the perfect personality to it , she said to come back or recommended someone in Denver that she knew .you had an excuse for everything except my dog being dirty and having dirty ears , please I love to hear what excuse you can make up for that ..
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#4 REBUTTAL Owner of company

Owners response

AUTHOR: RMGSD - (United States of America)

We find it amazing and very unfair that we find ourselves having to respond to such vicious slander.
There once was a day that if someone had a problem with a service or product they would first contact the business and not abuse social media.
Mr. Rodriquez brought his GSD named Boss to us on 10/18/2012 for training services. As with all clients we first do a thorough consultation with the client and evaluation of the animal. When Mr. Rodriquez approached us with his dog it was clear the dog was terrified. He hid behind Mr. Rodriquez with hackles up, tail between his legs, and teeth barred. We continued to observe Boss while interviewing Mr. Rodriquez to find out what his goals where for his dog. He stated that he wanted the dog trained in German, to obtain a Canine Good Citizen certification and to do full protection training as his ultimate goal.  He said the dog had already been aggressively biting people, children and family members. It was very clear by the animals demeanor that he lacked confidence and proper socialization.
Now came the task of informing Mr. Rodriquez that his dog was not truly confident in his aggression as he had hoped, but instead he was fearful, very fearful. We told him that the best thing for the dog was complete obedience this is the best way for insecure dogs to gain confidence. We also discussed with him the genetic limitations of his dog concerning safe protection training. We do not know where the dog was obtained from but could easily evaluate his disposition based on his behavior.
Mr. Rodriquez left his dog in our care. We socialized him daily with other dogs, people and environments. It was quite the challenge in the beginning but we were very patient with him and gained his trust. We worked him teaching him obedience and the dog did in fact find confidence in leadership.
The dog made a huge turn around and became a social and obedient puppy. He was willing to comfortably meet new people and socialize without the fear he showed when he was brought to us. We have trainers and kennel help that can attest to this transformation as well as his treatment.
When it came time for Boss to be picked up 5 weeks later on 11/26/2012, Mr. Rodriquez was first well over an hour late for his appointment. We did have another appointment following his as well. He smelled strongly of marijuana when he approached. He was asked at this time if he would like to reschedule due to the conflict of the next appointment, he said no.
We brought Boss down the sidewalk from the kennels to meet Mr. Rodriquez, who not once even tried to pet him. So, we began the training demonstration. Mr. Rodriquez was shown that his dog clearly understood, and willingly complied with, all of the commands. As we do with all of our clients he was asked to take the leash and handle the dog as we had just shown him so we could make sure he could pronounce the German commands correctly and give effective corrections if needed.

He refused to work his dog in front of us. We demonstrated the dog another time and encouraged him to take the lead in which he again refused. So we then discussed with him the genetic threshold of his dog in respect of his goals for future protection service. Some dogs just are not cut out for that type of defensive training.
At this point we had nothing else to discuss as Mr. Rodriquez hardly uttered a word the entire time.
He would not pet the dog or work the dog so we requested the payment balance. Again we suggested he return for a lesson when he felt more comfortable handling the dog in front of us.
When Boss was dropped off Mr. Rodriquez gave us some ear wash to use on his dog. We diligently cleaned his dogs ears until the cleaner was gone. When we handed the dog over to him he was told that his dog may have ear mites and that would explain why they continue to produce dirt like matter, cleaning does not fix ear mites. We suggested a vet exam.
Boss was not trained with a pinch collar; we used a nylon slip lead.
We did not cause any harm to his dogs neck or affect his bark in any manner.
Mr. Rodriquez has NEVER tried to call us, we have not heard from him in over 5 months since the transfer lesson. He never complained about anything to us. We are baffled as to what is really going on here.
Once Boss settled in and learned to play well with others he was rough and rowdy in the play yards and had a young yellow lab as a friend. The two played very actively together. We think Boss received a small nick from his friend, it was a scab less than the size of 1/8th  inch, and nothing we felt was worth mentioning.
We helped this pup gain confidence and he was outgoing and socially playful when he left here.
The dog was not in the least bit afraid of us but now we must question if he is actually terrified of Mr. Rodriquez.
We just hope that Mr. Rodriquez understands and graciously accepts the limitations of his dog and does not try to force him into something he is not genetically equipped for. We would suggest Mr. Rodriquez take the time to learn animal body language and proper and humane canine leadership.

We encourage any clients who any issue with our services to contact us directly. 
Good Day,
Jayne Holmes
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#5 General Comment

Jayne is ruthless

AUTHOR: Not_pleased - (United States of America)

I brought my gsd to Rocky Mountain gsd a few months ago for training .. After 5 weeks of not seeing my dog I was excited to come pick up a well trained version of him .. When I got there he seemed super scared around Jayne , with his ears constantly down .. She was supposed to give me a full tutorial of what he has learned and how to pass the commands and authority on to me ..

She basically rushed me out of there instead , obv making sure she got paid before anything ... As soon as I get home I noticed my dogs ears were never cleaned the whole time he was there .. I mean it was caked on so bad it took me a solid 40 mins to get them back to normal, it's amazing he didn't get a serious ear infection .. He obviously had to be washed cause they didn't do that either and when I was washing him I noticed scabs and a nice open wound on his neck ..

I called Jayne right away and asked what happened to my dog and why wasn't I told while I was there. Her excuse was that my gsd was playing with a lab puppy and bit him .. That still didn't explain why she didn't tell me and probably hopped I was a piece of dirt like her and didn't pay close attention to my dog . The cut and scabs didn't look like a bite but more like him get yanked on with a prong correction collar for 5 weeks straight and it cut him many times cause of it ..And last but not least she put a bark collar on my gsd with out my permission and now he doesn't bark and when he does it looks like they damaged his vocal cords ...

No one should be doing this to a 7 month old puppy .. Abusing dogs to get them to listen isn't proper training ethics ...I plan on speaking to a lawyer about this or if anyone has reached out to one already I wouldn't mind getting involved ..I've called many times to Jayne for her to make things right but she just gives me an attitude and rushes me off phone .... SOMEONE NEEDS TO SHUT THAT PLACE DOWN !!!
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#6 Consumer Comment

My experience with Jayne and her kennel

AUTHOR: Buckee - (United States of America)

I want to write in defense of Jayne, who is a wonderful person that cares about her dogs, her business and her reputation!  I came in contact with Jayne, thru my son that had gone to her kennel looking for a German Shepard for his son.  He had done his research, and found his way up to the great kennel location in the mountains, and of course his son fell in love with one of the pups, one of the last in the litter.  Of course she only puts out quality dogs, and the price was more than what he could afford.  But upon seeing the look on my grandson's face at the possibility of leaving without this pup, she lowered the price to what he could afford!!!!

Now THAT shows the compassion of a woman that has integrity and a big heart! She didn't HAVE to, she did so out of the kindness of her heart!  Having been an owner of German Shepards all my life, when I lost my 13 year old one last May, I called her and she talked to me for over an hour, about her litters that would be available, and of course listened with compassion, to my heartache of losing my beloved pet.  I later decided on a litter coming in from Germany, wanting to be able to have the first pick, and she agreed. 

Well, when they came in, I was out of town unexpectedly, and I was in a panic that I couldn't get there to get that "special" one, the "best one", so I called and she said all the other interested people were coming that day. So you know what she did?  She went out and took pictures of every pup, then called, and we discussed each one, and she helped me pick the best of the litter,  That's right, she took all that time and trouble to make sure I would be happy, as she knew it was such a big deal to me, as I had just lost my other dog. 

And let me tell you, he is THE BEST dog ever, and when I got there and laid my eyes on him, I knew he would have been the one I would have picked!!! The outgoing, adventurous one, with personality and bone structure beyond belief!!! So as I know from previous full bred dogs I have had, there are no guarantees what health problems might happen, just as in people!  And maybe if this customer would  have approached her in a different manner, things could have gone easier, just saying... I know it would be heartbreaking to lose your best friend that you just love, but life isn't always fair.  Jayne is a caring, understanding lady with a big heart.... I know this first hand!!!!
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