SCOOTER MOVIE SHOP I ordered product, pymt was taken from financial institution, emailed 2x when product not rec'd, no reply, no product! Internet

I ordered an older movie, from Scooter Movie Shop, online, on Feb 24, 2013, payment was taken from my financial institution on Feb 27, 2013, was told I'd have my dvd in 7-10 business days, but never received.  When I logged into my acct, the following is what was provided.  Also, when you go to "Contact Us", it clearly states that "email is the best way to reach me.  I always respond to emails."  This is false!!

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Order No
Status
Date/Time
Action

130224-171820-7158
Processing (See order notes)
Feb 24 2013, 17:18 PM
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