• Report: #973334

Complaint Review: SIXT AUTO RENTALs

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  • Submitted: Sun, November 25, 2012
  • Updated: Sun, November 25, 2012

  • Reported By: khar — manchester New Hampshire USA
SIXT AUTO RENTALs
7855 N Frontage Road, 3 Orlando, Florida United States of America

SIXT AUTO RENTALs s Deceptive rental terms; NOT AT THE ORLANDO AIRPORT Orlando Florida

*Author of original report: Really! Sixt Auto Rental -orlando

*Consumer Comment: Put on your reading glasses

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Sixt Auto Rental website states pick up your auto at orlando airport.   It's a flat out lie, after you pre-pay, your confirmation, will read "Pickup: Orlando Int. Airport - Return: Orlando Int. Airport".   But, the fine print reads, "you must take a shuttle from the airport to their off-site Sixt location".  If you pre-pay they will not give you a refund. I will never rent or refer them to anyone.   Stay away!

This report was posted on Ripoff Report on 11/25/2012 05:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/SIXT-AUTO-RENTALs/Orlando-Florida-/SIXT-AUTO-RENTALs-s-Deceptive-rental-terms-NOT-AT-THE-ORLANDO-AIRPORT-Orlando-Florida-973334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Really! Sixt Auto Rental -orlando

AUTHOR: khar - (USA)

Another example of the type of "service" you will receive if you do business with Sixt Auto Rental.

A customer service person from Sixt posted this rebuttal; "I was told to put on my reading glasses"  is this the type of company you want to do business with?

I made sure to read the fine print before booking for this very reason, it was well hidden.  I did not see anywhere (with my glasses) a shuttle bus will pick you up at the airport, however, it states very clearly Orlando Airport is where you pick-up and return the vehicle.

The confirmation verbatim form Sixt:
"Your reservation Rental details:  Pick-up: 02/10/2013, 11:00 am  Orlando Int. Airport  
Return: 02/17/2013, 11:00 am   Orlando Int. Airport"

Does this sound like the vehicle is at the airport to you?  

I invite anyone reading this to go to sixt . com site and find the wording "off-site" in the booking process, that is, until you Pay In Full, then it is disclosed in the fine print.

 thank you for your time.

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#2 Consumer Comment

Put on your reading glasses

AUTHOR: coast - (USA)

The web site link that YOU PROVIDED points to the following:

This station is 'off-airport'... Sixt rent a car Orlando Airport is only a short ride on the shuttle van to our location.
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