- Report: #1100798
Report - Rebuttal - Arbitrate
Complaint Review: Sally Mae
Sally MaeWilkes-Barre, Pennsylvania USA
Sally Mae No statments were ever sent in 10 years and now they are saying I owe them money. Wilkes-Barre Pennsylvania
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I started recieving emails a few weeks ago from Sally Mae, stating my statment was available with details of payment that needs to be paid. I email them back a few times saying I paid this loan off and I dont owe anything.
They finally emailed and I was able to get the phone number to call them. I explained that my loan was paid off and I didnt owe anything more. I explained that to the lady and all she said was I understand but . I told her no you dont understand. I owe you nothing. Why would someone make a payment of over 6000 dollars and leave a balance of 214.00. ? she said I understand...I said no you dont let me talk to a manger.
after 55 mins on hold I finally got a manger who tried to explain to me that since I paid so much money in advance that the 214.00 dollar balances has been there for 10 years. and that it is a student loan they dont send out statements each month. I said who in there right mind would make a payment of over 6000 and leave a balance of 214.00 ?? I asked again for a more higher up manager
put on hold again for 10 mins. Another guy picks up the phone I go thru the whole thing again with him. He says well student loans dont work that way they dont send out statments. He said I dont see any comments were you called in for a pay off.. I then asked , then how did I come up with $6,661.54 ? Did I just pull that out of the air..No , I got that number from your people to pay off the loan. I told them they screwed up and the person who did that didnt put in the comments and didnt add it right. I also said asked how in the world is it only 78.00 of interest for 10 years ? I mean if it is accrued monthly.. then i should owe over 10 thound dollars. ? He couldnt explain that.
I refuse to pay it and will consult a lawyer.
This report was posted on Ripoff Report on 11/19/2013 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sally-Mae-/Wilkes-Barre-Pennsylvania-18773-9500/Sally-Mae-No-statments-were-ever-sent-in-10-years-and-now-they-are-saying-I-owe-them-mo-1100798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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