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  • Report: #792391

Complaint Review: Sandra

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  • Submitted: Wed, October 26, 2011
  • Updated: Thu, October 27, 2011

  • Reported By: sadiazmo — Mission Texas United States of America
Sandra
808 S. Shary Rd., Ste. 5-339 Mission, Texas United States of America

Sandra First Choice Power is ripping me off with late charges that I am not upposed to pay because I always pay on time. Mission, Texas

*UPDATE Employee: Help from First Choice Power

*Consumer Comment: I know it's a slim chance, but when you pay online..

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First Choice Power is charging me for late charges fees eventhough I always pay my bill on time. They have such a mess in the computer that not even the people from corporate office can help me. They have opened a new office in Mission TX in which the people that work there are not trained, as per FCP coprorate office, nor have an idea what are they doing. I've lived 7 years in my house and ever since I have received late chages fees that no one can explain me why they are sending them and why I have to pay them. They only thing they just recently told me is that I have to pay or pay otherwise they will cut my power. Another thing is when I want to pay online the amount that shows is not the same that shows on my paper bill, usually is $29.62 more online than on my paper bill. I am ready to change the company and hope other ones are not taking advantage of their customers as FCP is.

This report was posted on Ripoff Report on 10/26/2011 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sandra/Mission-Texas-78572/Sandra-First-Choice-Power-is-ripping-me-off-with-late-charges-that-I-am-not-upposed-to-pa-792391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Help from First Choice Power

AUTHOR: Catherine - (United States of America)

Hi, Sandra. Sorry to hear about your troubles. I am a manager at First Choice Power and want to help! Please e-mail your name, account number and telephone number to me at catherine.carlton@firstchoicepower.com. Thank you.
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#2 Consumer Comment

I know it's a slim chance, but when you pay online..

AUTHOR: Ken - (USA)

are you paying on the right account?

"Another thing is when I want to pay online the amount that shows is not the same that shows on my paper bill, usually is $29.62 more online than on my paper bill.."

Does the account # match the one on your paper bill?  Might not hurt to check it.

Good luck to you.

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