• Report: #664299

Complaint Review: Scentsy, Inc.

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  • Submitted: Sat, November 20, 2010
  • Updated: Sat, October 06, 2012

  • Reported By: Lisa — Houston Texas United States of America
Scentsy, Inc.
3698 E. Lanark, Internet United States of America

Scentsy, Inc. Sell an inferior product. No return policy. MLM Scam, Internet

*General Comment: I love Scentsy Fragrance

*Consumer Comment: Scentsy--re: buying plug-ins instead

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I went to a Scentsy party and got to experience first hand these very atractive Scentsy products.  I purchased many of the items, for my home, my office and all of our cars (we have 3).  After setting everything up in the house, I felt great about my purchase when my husband came in and told me how wonderful everything smelled.

Three days later...nothing...I thought it was that I was used to it, but my husband confirmed that he could no longer smell them either.

Not knowing our "rep", I called the Scentsys head office.  I told them my issue and their customer service rep seemed to be very annoyed that I called.  She then informed me that they were only good for 40 hours of scent and acted like I should have known that.    ARE YOU KIDDING ME?  I spent $300 on this crap and it only has a life of 40 hours? I really hate (lack of) customer service reps that treat me like I am an ignorant child. 

Our goal with this purchase was to have our home have a wonderful aroma ALL the time...not just a few hours a day.  In the sales presentation they said they were good for 3-4 weeks.  What they didn't tell me was that was only 1-2 hours of use a day.

I told them that I was not satisfied with the purchase and wanted to return them.  They told me that I would need to contact my rep and that it was totally up to the rep to issue a refund and allow the return.  We have had no luck in receiving a phone call back after we have made several calls to the rep expressing our dissatisfaction.

My suggestion, don't waste your money on these.  They are overpriced and are a terrible value.  If you want your house to smell nice all the time, buy a plug in.  They ARE designed to run ALL THE TIME and will last for 1-2 months.  Best part about them is they are a fraction of the cost of Scentsy, they will let you return them if you are not happy with them and you don't have to worry about being covered in hot wax if you bump into them.

Boycott the company.  Stop rewarding poor performance until Scentsy starts making a better product and caring about their customers.

This company is a joke and a total scam.  One of the worst I have ever worked with.  Avoid them like the plague.


This report was posted on Ripoff Report on 11/20/2010 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scentsy-Inc/internet/Scentsy-Inc-Sell-an-inferior-product-No-return-policy-MLM-Scam-Internet-664299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

I love Scentsy Fragrance

AUTHOR: Lisa - (United States of America)

I have purchased Scentsy Wickless products for over two years, and I have to say it is one of the best ways to make your home or office smell nice, without added chemicals. Last October, I became an Independent Scentsy Consultant and now make a nice living selling these wonderful products.

The warmers range from $20 to $40 and the scented wax is only $5 per bar, and the fragrance from the bars will last up to 80 hours. Needless to say, you can't find a candle on the market that will last 80 hours.

Scentsy is safe, too! There is no flame, no soot, and no smoke. It's safe around kids and pets. If you use the products the correct way, you will be happy with the way your home smells. Sentsy has also made a number of personal care products using their best scents and their are even stuff animals with scents paks for the kids. 

Remember, you wouldn't burn a candle 24 hours for the fragrance, so why keep your warmer on 24 hours? Once the aroma of the melted wax is in your home, you can turn the warmer off, and the scent will last for hours afterwards. Turn it back on, when you need a little more scent.
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#2 Consumer Comment

Scentsy--re: buying plug-ins instead

AUTHOR: RDKLT - (United States of America)

I have never purchased Scentsy products, but I would caution against "plug-in" fragrance products, as most if not all emit formaldehyde particulates. In addition, fragrances not produced by essential oils are usually very unhealthy and some are carcinogenic.
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