• Report: #804096

Complaint Review: Sears Appliance Repair

  • Submitted: Fri, December 02, 2011
  • Updated: Fri, December 02, 2011

  • Reported By: Lola — Bethesda Maryland United States of America
Sears Appliance Repair
Montgomery Mall, Bethesda, MD BETHESDA, Maryland United States of America


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I tried to clean my Jenn Air oven with the self-cleaning device. Door would not lock ,made a loud groaning noise. Called Sears Appliance Repair. They sent a technician from AA-1 who looked at it, spent a few minutes determining that I needed a new motor, charged $59, and said he would return in a couple of days with the new motor.

That was the last I heard from him. After several calls to Sears, I finally was told that the essential part was no longer available. No mention of a refund on the service call.

At Thanksgiving, my son, an electronic technician, was here and in three minutes determined that there was no problem with the motor, but a clogged solenoid was causing the problem. It took him 20 minutes to fix it. It now operates fine. I tried to report this to Sears Service but no one returned my calls. I want them to know that the "service" they provided was a fraud.

This report was posted on Ripoff Report on 12/02/2011 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Appliance-Repair/BETHESDA-Maryland-20817/Sears-Appliance-Repair-FALSE-CLAIMS-ON-REPAIR-TO-JENN-AIR-ELECTRIC-OVEN-BETHESDA-Marylan-804096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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