Complaint Review: Sears Appliance Repair - BETHESDA Maryland
- Sears Appliance Repair Montgomery Mall, Bethesda, MD BETHESDA, Maryland United States of America
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- Category: Consumer Services
Sears Appliance Repair FALSE CLAIMS ON REPAIR TO JENN-AIR ELECTRIC OVEN BETHESDA, Maryland
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I tried to clean my Jenn Air oven with the self-cleaning device. Door would not lock ,made a loud groaning noise. Called Sears Appliance Repair. They sent a technician from AA-1 who looked at it, spent a few minutes determining that I needed a new motor, charged $59, and said he would return in a couple of days with the new motor.
That was the last I heard from him. After several calls to Sears, I finally was told that the essential part was no longer available. No mention of a refund on the service call.
At Thanksgiving, my son, an electronic technician, was here and in three minutes determined that there was no problem with the motor, but a clogged solenoid was causing the problem. It took him 20 minutes to fix it. It now operates fine. I tried to report this to Sears Service but no one returned my calls. I want them to know that the "service" they provided was a fraud.
This report was posted on Ripoff Report on 12/02/2011 09:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-appliance-repair/bethesda-maryland-20817/sears-appliance-repair-false-claims-on-repair-to-jenn-air-electric-oven-bethesda-marylan-804096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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