ED Magedson – Founder
Shop The Coop shopthecoop.com, Pennsylvania USA
Shop The Coop shopthecoop.com Melonie Kotchey Appalling Customer Service - Took my $ - No product - No Refund Pennsylvania
I placed an online order on Shopthecoop.com Oct. 20, 2013, for 2 Infrared Emitter Bulbs for $83.53. When I did not receive my order in more than 2 weeks I called the company, no one answered I left a message.
No one called back, so I email the company and contacted PayPal, since I used their services. I did get an email from the owner Melonie Kotchey, she told me to call FedEx and file a complaint.
I called FedEx and after speaking with several agents I was told that the package was sent to a different address and that as a customer I can't file a complaint that the merchant is responsible for filing the claim. I email Melonie and told her the package was sent to the wrong address and that she was responsible for filing a claim and that I would like a refund.
Several days later she emailed and stated that she thinks she figured out the erroe and ask that I confirm my address (weird)
On November 13, 2013, after several more emails, Melonie Kotchey confirms that the package was sent to the wrong address and she would refund me.
November 27, 2013 no refund - I send another email requesting my refund. I get a forwarded reply, in all CAPS sent to the manufacturer of the bulbs asking them to file a claim with FedEx and that she was sending me a check. No check as I write Janurary 02, 2014 and I'm now in Dispute proceedings with my credit card company against shopthecoop.com.
After being treated so poorly I want others to beware of this company: shopthecoop.com. this owner has no intention of sending me my refund. I provided all the correct information and have been more than patient waiting for a refund. The error in delivery was not my fault and any reputable company would have immeately resoved this matter. Shameful!!
This report was posted on Ripoff Report on 01/02/2014 04:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shop-The-Coop-shopthecoopcom/Pennsylvania/Shop-The-Coop-shopthecoopcom-Melonie-Kotchey-Appalling-Customer-Service-Took-my-No-1112410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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