• Report: #1137050

Complaint Review: ShopBeyond.com

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  • Submitted: Mon, April 07, 2014
  • Updated: Mon, April 07, 2014

  • Reported By: Mark — Pittsburgh Pennsylvania
ShopBeyond.com
Internet USA

ShopBeyond.com WORST ON-LINE SITE-NO CUSTOMER SERVICE-DO NOT CARE APPROACH St. Belleville, New Jersey

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Purchased Groupon for bluetooth headset and immediatly placed the order. On March 3rd i recieved an email my order was shipped and they provided a tracking number....it did not work. 

One week went by and i tried to call and they had a recording about weather problems and use their on-line support. There on-line support was terrible and only provided scripted answers. No interactive.

I registered my concern via the live chat only to recieve a canned email and another one days later saying my shippment was mailed and it should take 3-5 buisness days. 

Waited another week and tried to contact every way i could only to get an email that they found my order and it was not shipped and they were shipping today and it would take 3-5 business days.  One week later still nothing and still nothing but canned emails and lies.

I never spoke with an individual because you cannot get to anyone. I finnally received my item on April 2nd with photo copied directions which were very difficult to read. 

I attempted to contact them again via chat and the person who i asked for a pdf copy of the original directions, said that the office was closed and they couldn't send anything to me without their approval. I asked if i could get a phone call back and they said in the morning. I have yet to recieve my phone call.

This is one company I will never do business with again and I reccomend that you do not either. 


This report was posted on Ripoff Report on 04/07/2014 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShopBeyondcom/internet/ShopBeyondcom-WORST-ON-LINE-SITE-NO-CUSTOMER-SERVICE-DO-NOT-CARE-APPROACH-St-Belleville-1137050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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