ED Magedson – Founder
Purchased Groupon for bluetooth headset and immediatly placed the order. On March 3rd i recieved an email my order was shipped and they provided a tracking number....it did not work.
One week went by and i tried to call and they had a recording about weather problems and use their on-line support. There on-line support was terrible and only provided scripted answers. No interactive.
I registered my concern via the live chat only to recieve a canned email and another one days later saying my shippment was mailed and it should take 3-5 buisness days.
Waited another week and tried to contact every way i could only to get an email that they found my order and it was not shipped and they were shipping today and it would take 3-5 business days. One week later still nothing and still nothing but canned emails and lies.
I never spoke with an individual because you cannot get to anyone. I finnally received my item on April 2nd with photo copied directions which were very difficult to read.
I attempted to contact them again via chat and the person who i asked for a pdf copy of the original directions, said that the office was closed and they couldn't send anything to me without their approval. I asked if i could get a phone call back and they said in the morning. I have yet to recieve my phone call.
This is one company I will never do business with again and I reccomend that you do not either.
This report was posted on Ripoff Report on 04/07/2014 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShopBeyondcom/internet/ShopBeyondcom-WORST-ON-LINE-SITE-NO-CUSTOMER-SERVICE-DO-NOT-CARE-APPROACH-St-Belleville-1137050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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