- Report: #1082105
Report - Rebuttal - Arbitrate
Complaint Review: Silktex | Ripoff Report Verified™ …businesses you can trust. Silktex focused on providing highest customer satisfaction in the industry. Silktex designer, manufacturer of first-to-market revolutionary style of silk apparel products that stretches, thermal, lightweight, & luxurious.
SilkTex LLC/Zane Giles407 W. 7th street Unit 315, San Pedro, Ca. 90731 Los Angeles, California USA
Silktex LLC REVIEW: Customer Satisfaction Commitment: Silktex LLC is dedicated to customer satisfaction, Silktex LLC implemented strategic changes to ensure customer satisfaction, focusing on green productions strategies. San Pedro California, Manila, Philipiness, Hang Zhou, China
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Silktex LLC pledges to always resolve any issues, feel safe, confident & secure when doing business with Silktex, LLC. Silktex, LLC recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Silktex LLC for its commitment to excellence in customer service.
Ripoff Report’s discussions with Silktex LLC have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Silktex LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Silktex LLC ,chairman Mr. Phillip Prince has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. [continued below]....
Another top executive of the company told us that Mr. Phillip Prince personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Silktex LLC mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry.” One of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Silktex LLC (and Mr. Phillip Prince) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”
The information provided in this report below is based on comments made by Syd Block and Phillip Prince during an on-site inspection held by a third party verification company with no biases toward Silktex, LLC.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Silktex, LLC (Silktex) is mainly a Manufacturer of silk and silk related products. They hold multiple silk related technology patents that are utilized in many different applications, such as automotive and fashion apparel. The company also has other divisions separate from the core manufacturing side, including fashion apparel wholesale and retail partnerships. The main Silktex Company does not acquire leads as they do not deal directly with the general public. The company’s fashion wholesale and retail divisions acquire leads through magazine advertisements, internet advertisements, and word of mouth advertisement. Their key target client demographic in the wholesale and retail front is described as a fashionable affluent business person, mainly female, age 25 to 59.
Silktex LLC / Mr. Phillip Prince talks about the Silktex Product:
"Silktex is a unique product. It’s an international patent and it allows silk to be windproof, water resistant, withstand temperatures up to 40 degrees below zero, lightweight, and it’s a fantastic product. We’ve had people that their life was saved from wearing a Silktex jacket, because the product floats. If you go overboard on your boat, and you’re wearing a Silktex jacket it actually floats and can be a life saver. It’s not only a fashion item, it’s also a green product that can save the planet from a lot of excess garbage. Our mission statement is to wrap the world in silk.”
Silktex LLC Customer Care
Both Syd Block and Phillip Prince state that there are virtually no complaints from their customers and clients. If a problem or issue were to arise Mr. Block and Mr. Prince agree that it would be handled quickly on a personal level at which time the client can have an open discussion with the company representatives. The client is always right and Silktex will do whatever the client wants to make sure they are satisfied.
As a quality control measure Silktex practices order tracking and product delivery follow ups. The company tracks client orders and provides updates to the client as requested. Once the product is delivered a representative from Silktex always double checks with the client to make sure they are satisfied with the product.
When asked “What does it mean to you and your company to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program?"
Syd Block replied, “We feel it’s a big benefit! The recommendations that Ripoff Report makes are important. We want to treat every consumer with a great level of care and Ripoff Report allows us the chance to do that. We will continue to promote Ripoff Report as we hope to make everyone a happy client or happy person that does business with us.”
Phillip Prince replied, “We think it’s great! The truth can come out. There’s two sides to every story. That’s one thing that we’ve learned from this. If we don’t report our side of the story it can be very slanted and the wrong impression can go out around the world. We’ve been hurt pretty bad by this negative report, and right now the company is expanding into a whole new arena of customers and we want our image to reflect a good solid product and good solid people behind it. We want this to be a vehicle where we can impress potential clients. We think Ripoff Report is a great way to accomplish our goal of providing to the public a true perspective of Silktex.”
Silktex LLC / Statements from Mr. Phillip Prince
"I have been involved in fashion designed since the 1960s when I outfitted JimiHendrix, Mick Jagger, AliceCooper, and Janis Joplin among others. I created the world-famous tuxedo T-shirt worn by the Beatles at the Academy Awards in 1976. The tuxedo shirt brought in more than $20 million in its first year. Since then, I have enjoyed preferred celebrity designer status as I have designed for Cher, Mariah Carey, Toni Braxton, Smokey Robinson, Snoop Dogg, and others. I went on to form New York City based International Design Team Corp. and began private label designing for Saks Fifth Avenue, Bloomingdales, Neiman Marcus, Lord, N Taylor, Burdines, Macy?s, and other specialty stores. In 1988, I made my first of many trips to China. I returned with a commitment to concentrate my design work in silk. I developed new methods for treating silk to produce previously unknown textures and characteristics that I have submitted for patent approval. I continue to operate International Design Team and have also incorporated Speed City Fast to concentrate on alternative silk production. I complement my apparel design with extensive experience in designing cosmetics and skin care products. I am a graduate of the New York Fashion Institute of Technology. I also hold a Bachelor of Arts degree in Business Administration and Advertising from Roosevelt University in Chicago. As Founder, and the spirit behind Ava, Kennedy & Philip Prince, I am the Lead Designer, Board Chairman and a member of the Executive Team.”
Silktex LLC, Mr. Phillip Prince, with his innovated and scientific approach to an already perfect product, has developed a method of feeding the silk worms in way that produces a Hybrid silk that is stronger and thicker than normal silk. The stretch silk through the patent process is virtually indestructible. When laminated, it can replace sheet-rock in construction. This has opened a new world for silk ropes, silk trash bags, interiors for cars, boats, and airplanes. therefor revolutionizing the silk industry.
Silktex takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Silktex LLC provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Phillip Prince is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Silktex LLC past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SILKTEX.
Silktex LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Silktex LLc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr.Phillip Prince and many of his past and current associates, Ripoff Report is convinced that Silktex LLC is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
SilkTex LLC/Zane Giles Bungalo Records/UMG ZANE GILES Los Angeles California
EDitor's Staff Investigation
NOTICE: The Report below should not be taken seriously.
If the Author of this report had something to complain about, they totally discredited themselves by posting the nonsense below. More importantly, when a business becomes a member of Ripoff Report’s Corporate Advocacy Program, Ripoff Report always emails eveyone who posted a complaint so the new member business can make things right with them with no repercussions to the author of the Report. The author of the Report below never responded to our email request to make things right with them.
Why don't we delete posts like these? Ripoff Report is a “Permanent Record”, and has always had a uniform policy to NEVER DELETE any Ripoff Report once it is activated. False reports like these are not the norm for Ripoff Report. If the comments below were true, it would be considered an informative and great Ripoff Report.
AS you all know, we live in information age and we will all be blogged somewhere, eventually.. Good or bad. Right or wrong... We will all be blogged. And no one would know that better than the EDitor and Founder of Ripoff Report.com ..
Questions, comments and suggestions about our policies are always welcome, even if we do not agree with you..
I would first like to respond to the previous ripoff report filed under SilkTec. The proper spelling of the company name is SilkTex LLC. I've included all of the contact information as well. As you will clearly see, these same individuals are listed along with their respective titles.
My experience is of a differrent nature, but with the same individual named Attala Zane Giles. Mr. Giles is posing as a record executive with Universal Music Group/Bungalo Records, in Los Angeles, CA. He is NOT to be trusted. Mr. Giles contacted me stating and promising me a recording contract and stating that he was going to invest 1-2 Million Dollars into my music career. He also promised to send me to Nashville, TN to record most of my album with a "Major Nashville Producer" and then sending me to Los Angeles, CA to record 2 songs with the legendary Producer "David Foster." This of coarse has NOT happened. He also made a false claim of having music legend "Russ Regan" appointed as his director of A&R.
While Mr. Giles has not directly taken money from me, he has prevented me from booking shows and entertaining other offers in the music industry, by promising that we would begin my recording career within 3-4 weeks. This was almost 9 months of empty promises stating "We're almost ready" or "Just a couple more weeks, we're really close".
I've made several attempts to contact Bungalo Records directly, to ask of Mr. Giles involvement. No one has returned my calls and their number has been changed several times. Their last known address leads to a "Virtual Office" in Los Angeles, CA. Mr. Giles only supplied me with his cell phone number at the time (((REDACTED))), which he has not replied to numerous text messages and/or phone calls from me, asking for nothing more than a explaination of why he would do this to someone. After a solid month of attempts, Mr. Giles took my call and had no reasonable explaination and stated "I don't need to explain myself to you or anyone else for that matter!"
In closing, I can say that the music industry is certainly full of thousands of sharks, cons and scams, but Zane Giles tops it all! If you are ever approached by this man...RUN AWAY! I would not recommend doing business with this man or anyone else he is involved with. I can only hope that the proper authorities put an immediate halt to this scam artist!
This report was posted on Ripoff Report on 09/05/2013 07:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/SilkTex-LLCZane-Giles/Los-Angeles-California/SilkTex-LLCZane-Giles-Bungalo-RecordsUMG-ZANE-GILES-Los-Angeles-California-1082105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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