• Report: #536974

Complaint Review: Sleepy's, sleepys.com/

  • Submitted: Wed, December 09, 2009
  • Updated: Fri, January 21, 2011

  • Reported By: anon — internet Nationwide United States of America
Sleepy's, sleepys.com/
Internet United States of America

Sleepy's, sleepys.com/ Their mattreses are garbage internet

*UPDATE Employee: Here to Assist

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We were first time expensive bed buyers and made a terrible mistake shopping at Sleepy's. Their beds are overpriced junk and the salespeople are on commission so you won't get the truth from them. 

We paid about $3000 for a mattress. Stupid us. In the store it seemed so comfortable and my fiance was insistent that he wanted a really good bed so I caved on buying it. I was ok with the $200 bed we had. When the bed was delivered, it did not feel like the one in the store did. He is heavy and I am light so the Sleepy's diagnostic machine and the saleslady instructed us to buy a bed with two different sides to it. We tried out the beds in the store but they seemed good. 

As soon as we slept on our bed the first night, my side became a big hole that I was sunk into. With both of us in the bed, the hole was very deep. I felt like I was sleeping in a hammock or a bathtub. My side of the bed simply could not support his weight even though he was on his side. It sunk just from having a heavy person weighing down the firmer side. Because of the hole, I kept ending up in the middle of the hole and being crushed by him as the deep hole caused both of us to progressively slide toward the middle of the bed. Please imagine the back pain and muscle pains for a 120 pound person sleeping night after night in a 'hammock' with a 235 pound person. In order not to be crushed all the time, I started trying to sleep on the far edge of the bed with my knee hanging off the side to try not to roll into the middle of the bed and thus end up in the hole underneath him. Finally, I argued with him about letting me sleep on the hard side of the bed and him sleep on the soft side so that I could have a fighting chance to stay out of the hole and thus not be crushed. 

We called and complained to Sleepy's. After two weeks, an inspector came out. All the inspectors do is measure the bed dimensions and then measure how deep the hole in the bed is when noone is in it. That is ridiculous. What does it matter how deep it sinks with no one in it!!! The hole is at least one foot deep with someone in the bed! Luckily (by the way, if this happens to you, think about making your own luck), the hole was sufficiently deep with no one in the bed that after 3 weeks or so, Sleepy's contacted us and said they determined that the bed is defective. 

Now we have a store credit at Sleepy's for a crappy expensive bed. We certainly don't want another one of those beds so we will end up having to buy a cheaper bed there and then some other junk that we don't need. What a rip off. 

Do yourself a favor and don't buy a bed at Sleepy's. They are ridiculously overpriced and they are complete junk. You will regret wasting your money on their garbage products. By the way, our $200 bed from Walmart was soooo much more comfortable than the $3000 piece of garbage we bought at Sleepy's.

This report was posted on Ripoff Report on 12/09/2009 10:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sleepys-sleepyscom/internet/Sleepys-sleepyscom-Their-mattreses-are-garbage-internet-536974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Here to Assist

AUTHOR: Cathy Sable - (USA)

Hello,

      My name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely,

Cathy Sable

Sleepys, LLC

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