- Report: #1015404
Report - Rebuttal - Arbitrate
Complaint Review: Society6
Society6 Society 6 Society6 prints awesome art on "iPhone cases"....however these $40 cases are DEFECTIVE. They are made of cheap plastic, and are slightly TOO SMALL for an iPhone, causing the crappy plastic to crack on Internet
The ordering process was easy and delivery fast. However, when I received the case, it seemed that the case was slightly TOO SMALL for my iPhone--one corner of the phone kept sticking out slightly, despite the cases being made specifically for the iPhone. I emailed the company about this, and they said that I would have to send them a photo of the case to prove that it was defective in order for them to accept a return. They managed to convince me that it was all in my head (and I really wanted this awesome looking case to work out), and I kept trying to shove the phone into the case. Two weeks later, the cheap plastic began to crack on all sides of the case from the pressure.
I wanted to write a bad review of the product, hopefully to keep others from throwing away $40, but they don't allow for reviews on their website. I visited their Facebook page and found complaints from 4 other customers who experienced the same problem. I posted my own complaint and it was promptly deleted. It is clearly a manufacturing problem, but instead of taking the issue up with their manufacturers, Society6 has decided to push faulty products on their customers and make returns a hassle.
I really wanted to refer my artist sister to Society6 and and fill my life with beautiful art on T-shirts, bags, prints, etc. Unfortunately, they take beautiful art, print it on extremely poor-quality products, and couldn't care less about customer satisfaction. I'm afraid Society6 won't be around for long. Hopefully a company that values customer service will take the idea and run with it.
This report was posted on Ripoff Report on 02/16/2013 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Society6/internet/Society6-Society-6-Society6-prints-awesome-art-on-iPhone-caseshowever-these-40-case-1015404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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