On its face, Society6 looks like an awesome company, helping artists get their work out into the world on T-shirts, prints, electronics cases, etc. Cool, right? So I ordered a $40 iPhone case from them with some gnarly art on it, and was super excited to have found a unique case that supports an awesome artist.
The ordering process was easy and delivery fast. However, when I received the case, it seemed that the case was slightly TOO SMALL for my iPhone--one corner of the phone kept sticking out slightly, despite the cases being made specifically for the iPhone. I emailed the company about this, and they said that I would have to send them a photo of the case to prove that it was defective in order for them to accept a return. They managed to convince me that it was all in my head (and I really wanted this awesome looking case to work out), and I kept trying to shove the phone into the case. Two weeks later, the cheap plastic began to crack on all sides of the case from the pressure.
I wanted to write a bad review of the product, hopefully to keep others from throwing away $40, but they don't allow for reviews on their website. I visited their Facebook page and found complaints from 4 other customers who experienced the same problem. I posted my own complaint and it was promptly deleted. It is clearly a manufacturing problem, but instead of taking the issue up with their manufacturers, Society6 has decided to push faulty products on their customers and make returns a hassle.
I really wanted to refer my artist sister to Society6 and and fill my life with beautiful art on T-shirts, bags, prints, etc. Unfortunately, they take beautiful art, print it on extremely poor-quality products, and couldn't care less about customer satisfaction. I'm afraid Society6 won't be around for long. Hopefully a company that values customer service will take the idea and run with it.