- Report: #1015404
Report - Rebuttal - Arbitrate
Complaint Review: Society6
Society6 Society 6 Society6 prints awesome art on "iPhone cases"....however these $40 cases are DEFECTIVE. They are made of cheap plastic, and are slightly TOO SMALL for an iPhone, causing the crappy plastic to crack on Internet
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The ordering process was easy and delivery fast. However, when I received the case, it seemed that the case was slightly TOO SMALL for my iPhone--one corner of the phone kept sticking out slightly, despite the cases being made specifically for the iPhone. I emailed the company about this, and they said that I would have to send them a photo of the case to prove that it was defective in order for them to accept a return. They managed to convince me that it was all in my head (and I really wanted this awesome looking case to work out), and I kept trying to shove the phone into the case. Two weeks later, the cheap plastic began to crack on all sides of the case from the pressure.
I wanted to write a bad review of the product, hopefully to keep others from throwing away $40, but they don't allow for reviews on their website. I visited their Facebook page and found complaints from 4 other customers who experienced the same problem. I posted my own complaint and it was promptly deleted. It is clearly a manufacturing problem, but instead of taking the issue up with their manufacturers, Society6 has decided to push faulty products on their customers and make returns a hassle.
I really wanted to refer my artist sister to Society6 and and fill my life with beautiful art on T-shirts, bags, prints, etc. Unfortunately, they take beautiful art, print it on extremely poor-quality products, and couldn't care less about customer satisfaction. I'm afraid Society6 won't be around for long. Hopefully a company that values customer service will take the idea and run with it.
This report was posted on Ripoff Report on 02/16/2013 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Society6/internet/Society6-Society-6-Society6-prints-awesome-art-on-iPhone-caseshowever-these-40-case-1015404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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