- Report: #1020699
Report - Rebuttal - Arbitrate
Complaint Review: Source One Network Solutions TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Source One Network Solutions specializes in full-service IT infrastructure design, IT staging & configuration, telephony and paging, remodeling, and facility maintenance. Source One Network Solutions LLC receives a positive rating for their commitment to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
Source One Network Solutions LLCP.O. Box 5343 Madison, Wisconsin United States of America
Source One Network Solutions REVIEW: Source One Network Solutions LLC dedicated to total customer satisfaction. Source One has given itself an overhaul. With new systems in place to ensure the success of the customers and vendors, Source One is geared up to implement new services offering in addition to its existing offerings of IT service call center, energy and systems monitoring, new construction, remodeling in the retail and restaurant industries.
*UPDATE: Source One Network Solutions pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Source One Network Solutions recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Source One Network Solutions for its full commitment to quality customer service.
Ripoff Report's discussions with Source One Network Solutions LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Source One Network Solutions LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Source One Network Solutions was organized in 2000 by Richard Bond. Source One does specializes in – but is not limited to - information technology installation, and low voltage electrical and telecom installation and services nationwide for multi-location retailers across the US. [continued below]....
The information provided in this report below is based on comments made by Scott Braun during an onsite inspection held by a third party verification company with no biases toward Source One Network Solutions.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Source One Network Solutions offers businesses acts as a service provider for businesses with multiple locations. Scott Braun explained that they offer multiple services including, "IT service, POS service, and low voltage construction services for national retailers and restaurants." This unique service allows for businesses to operate through one source that improves communication for both businesses and vendors, which leads to a more effective product.
Source One Network Solutions has contractual agreements with large national retailers, as well as customers. The vast majority of their public exposure is through hiring subcontractors to do work for them on a national basis.They operate in all 50 states in order to accommodate the needs of their clients, "the number of customers we have are very small in quantity, but contracts tend to be large and long term." Mr. Braun also explained that, "99.9% of our business is business to business."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM SOURCE ONE NETWORK SOLUTIONS
During the onsite interview Mr. Braun was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Braun explained that while they hardly receive complaints, on occasion, "the work we do for our clients...does not get done properly despite our best efforts." In order to combat this Source One Network has built a business system using mobile technologies to help avoid miscommunications, "our business system allows us to receive real time information from the technician. Including photographs, including sign offs from the local business owner to help ensure that everything is done properly before the technician ever leaves the job." As a result of this innovative action both the client and technician are satisfied. In addition follow-up practices are in place in ensure client satisfaction, "I follow up with anyone who is not satisfied, and I work through the details to the best of my ability."
When asked to comment on complaints posted on Ripoff Report's website Mr. Braun stated that one of the complaints was posted by a disgruntled ex-employee, and the additional two where from subcontractors who felt they did not get paid fast enough or did not get paid the right amount of money. While Mr. Braun is unaware of who the subcontractors are he intends on remedying the situation, "I don't know who they are so I can't look into them. I do intend to follow up with a rebuttal and get that solved." Mr. Braun went on to state that Source One Network has an A+ rating with the BBB.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Braun stated that they have created a new position title Vendor Manager. This created a point of contact for all communication with the vendors to make sure that their able to get their documentation in on time, which allows Source One Network Solutions to release checks.
Source One Network Solutions is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Braun further stated, "it's important to me."
SOURCE ONE NETWORK SOLUTIONS – SERVICES OFFERED
- IT Design
- Nationwide Roll-outs
- Network Equipment Configuration
- IT Support
- Service & Support
- Nationwide Replacement Roll-outs
- Telephony Equipment Configuration
- Telephony Support
Construction and Facility Maintenance
- Support 24/7/365
- Nationwide Replacement Roll-outs
SOURCE ONE NETWORK SOLUTIONS – STATEMENTS FROM AN INSERT RICHARD BOND LANGUAGE ABOUT HIS PLEDGE
" A prominent customer states "Source One has always performed exceptionally and worked to ensure quality and costs were not sacrificed for the sake of schedule. Their employees paid attention to detail and ensured that the job was done right the first time".
Source One Network Solutions LLC's Source One's team of experts are trained to meet the needs of their customers and vendors alike. Source One has recently overhauled its business systems which allows for better performance, quicker response times, and improved communication with vendors and customers alike. The new Source One is poised for excellent growth in the decade to come. Source One Network Solutions LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "don't really have anything for this part" Ripoff Report was pleased to learn that Source One Network Solutions LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SOURCE ONE NETWORK SOLUTIONS
Source One Network Solutions LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Source One Network Solutions LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with we have completed our transformation in the past year, adapting to the changing economy and market, Ripoff Report is convinced that Source One Network Solutions LLC is committed to quality delivery of services resulting in total client satisfaction.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Source One Network Solutions meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Source One Network Solutions LLC Source One Network Solutions doesn't pay their Sub-Contractors Madison, Wisconsin
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight. The author for the Report below never responded to Ripoff Reports email.
STATEMENT FROM SOURCE ONE NETWORK SOLUTIONS:
America’s Phone Guys never provided us with proof of Insurance and thus their bill never came up for payment in our accounts payable system. After working with the vendor, we paid them in full on 4/9/2013
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Tammy Krueger from Source One Network Solutions LLC called us on 8/10/12 with an emergency service call at a Golf Galaxy in a local mall (it was almost 4:30 on a Friday afternoon.) We agreed to the call for emergency rates and dispatched a technician immediately. We were to diagnose & repair a downed T1 circuit. Our technician arrived on site and fixed the issue by reinstalling the T1 at the demarc within a very short time on site.
On 8/13/12 we followed the companies instructions for on-line billing through their web portal.
On the morning of 8/17/12 we were offered and accepted a job at a local d**k's Sporting Goods. We accepted it and scheduled it for later in the same day. The job ended up taking several visits to get all of the issues addressed including installing some new cat 6 cabling that was added to the job after we started it.
Upon the jobs completion on 8/28/12 we again submitted our invoice through the on line portal.
We have made numerous calls, sent many e-mails & letters trying to collect on these two invoices and have as of 2/26/13 been unsuccessful. As of January a woman in A/P there claimed to be trying to get us paid but, we haven't been paid yet and I suspect that was just another of their scams.
If you decide to take work from them I'd recommend getting paid up front or just telling them you will do it & never showing up, because they probably aren't going to bother paying you anyway...
This report was posted on Ripoff Report on 02/26/2013 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Source-One-Network-Solutions-LLC/Madison-Wisconsin-53705/Source-One-Network-Solutions-LLC-Source-One-Network-Solutions-doesnt-pay-their-Sub-Contr-1020699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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