- Report: #1171638
Report - Rebuttal - Arbitrate
Complaint Review: Sprint PCS
Sprint PCS NextelSprint Purchased Brand New Phone, No Contract, Cannot Be Unlocked Kansas City, Kansas Nationwide
*Author of original report: ...further
*Author of original report: Further Information to Avoid Assumptions
*General Comment: So...
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I purchased a Samsung Galaxy S5 (advertised as a World Phone) from Sprint via Amazon.com for full retail price, out of contract after being referred by a Sprint Phone employee.I arrived in Germany after being assured in-store, online, AND on the phone with Sprint that I would have no problem using the phone abroad.
They were notified that I had a Deutsche Telekom SIM card while travelling abroad. Upon arrival, I could not use the locked device and Sprint refused to help me because I am on some 'spending limit program'. I have been a Sprint customer for nearly 10 years. I am now stuck with a 'brick' that I paid $500.00 for after being assured that all was well. My current phone is old an damaged beyond repair and barely operable.
I have one other line in a new contract and cannot move to another carrier without penalty.Sprint is planning on unlocking their devices after February 2015. What is the logic in preventing me from using my device when I PAID FULL PRICE for it and they PLAN ON UNLOCKING IT IN SIX MONTHS ANYWAY.
I contacted Sprint and was assured that I would receive a call back from someone that could help me, which never happened
I tried to resolve this issue with the Better Business Bureau, and was given the response that they are not capable of providing the MSL for the phone.
I have also forwarded this to legal councel and the Oregon Public Utilities Comission.
This report was posted on Ripoff Report on 08/22/2014 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS/nationwide/Sprint-PCS-NextelSprint-Purchased-Brand-New-Phone-No-Contract-Cannot-Be-Unlocked-Kansas-1171638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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