• Report: #718751

Complaint Review: Sprint/Asurion

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  • Submitted: Sun, April 17, 2011
  • Updated: Sun, April 17, 2011

  • Reported By: 80216 — 80222 Colombia
Sprint/Asurion
Internet United States of America

Sprint/Asurion Just a flat out ripoff, Internet

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I bought an HTC Evo for $500 and have used it normally for less than 6 months.  I pay $7/month for "Total Equipment Protection". Last week, the "top" button stopped working, and my phone became unusable.  I took it to the Sprint store, and was told that it had physical damage and would need to be replaced, and that I should file a claim with Asurion.  Of course, Asurion required a deductible to replace the phone -- $100.  

In summary, I paid $500 for a phone that didn't last 6 months.  $7/month enabled me to ~only~ pay $100 for a NEW phone, which will probably less than  6 months.  

I was ok with the $500 initial investment -- it's the $300/year defacto maintenance fee that has caused me to file this report.  If you're thinking about the HTC EVO with Sprint, be prepared to pay thru the nose -- I have the $99/month plan but every time I turn around, my balance due is over $400.

$99 Sprint money = about $150 your money.




This report was posted on Ripoff Report on 04/17/2011 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/SprintAsurion/internet/SprintAsurion-Just-a-flat-out-ripoff-Internet-718751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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