- Report: #1062017
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Complaint Review: Staples EasyTech review
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I was misled into thinking Easy tech at Staples was an excellent resource for computer repair and network security services.
Boy was I misled. I paid them come out and optimize and old workstation desktop computer and to help me with my network security. When I had called and requested the service I was told it would only take an hour and a half to complete the service from beginning to end. 3 hours later the technician seemed to be confused and didn't appear that he knew what he was doing. He had made about 4 calls to someone at his "office." I could hear him asking, "what do I do next?" It became painfully obvious he was new at this.
I politely asked him about the status of the service because I had to pick up my son from baseball practice soon. He said it wouldn't be much longer. This was not the case. His inadequacy at this made me late to pick up my son and I had to ask him to leave because I couldn't have a stranger in my home while I was gone.
When I got home I called the store and asked about having someone more qualified to come out and finish the job. I was then told there would another charge because I interrupted the last technician. What?!?! Are you serious? They werent able to complete the job, there is still NO security on my network and the computer is acting really slow now. It is even worse than when we started this process.
Upon hearing this I became irritated and frustrated. Had the first tech knew what he was doing this wouldn't be necessary. At that point I hung up the phone and started calling other services. I reserached for easy tech reviews and staples easy tech reviews and I found similar experiences that customers were having using these guys. I was able to find another service provider though. I settled on secureremotesupport.com to manage Easytech's failure!
It took less than an hour and they were complete with the service. They informed me that Staples Easy Tech support staff did not install the network security and the computer still was laden with virus and malware type infections. I'm incredibly disspapointed in this and wish I would have read for easy tech alternatives before losing over $300 to these guys.
Good luck, and DO NOT use Staples Easy Tech!
This report was posted on Ripoff Report on 06/25/2013 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Staples-EasyTech-review/internet/Staples-EasyTech-review-Staples-easytech-review-find-an-alternative-to-the-Easy-tech-Inte-1062017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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