Sunnova/Revolve Solar Terrible customer service. Can't transfer panels upon moving & Sunnova says they will prevent us from selling Nationwide

We decided to lease panels from Sunnova. Revolve Solar installed the panels. It was a disaster from the get-go. First it took several weeks to install. Then once installed, no one informed us that the job was completed. They took down our fence (& left it down) and tracked mud up & down our driveway- no clean up. Since they never informed us they had completed the job, we waited weeks & they never returned, so we called them & they then notified us that the job was done. I then told them, if the job was complete, then they needed to return to clean up the mess & return the fencing to it's prior condition.

They did (several weeks later). They told us they would contact us at a later date when we were supposed to turn the panels "on"- several weeks later. Then they called, told us to turn them on. We flipped the switch but without further instructions, weren't sure what else to do. A month goes by & we think things are running properly & Sunnova calls to ask us to turn "on" our panels, we explained that we had. So another couple weeks goes by & we get another call telling us to turn them "on". We explained again, that we did, but they assured us they were not producing energy. We asked them to send out a tech support person then.

Several weeks later, someone came out & turned the panels "on" for us. When they initally installed the panels, they had removed several tree limbs to provide better visibility for our panels. Well low & behold, a branch from that same tree, falls directly onto the panel & crushes one of the corners. We call Sunnova & inform them of the broken panel, they assure us someone will come out & fix it. Meanwhile, we decide to sell our house. Revolve had assured us if we decided to sell, not a problem, the lease was transferrable or they would move them for us to our new home if the new buyers did not want the panels.

Well several buyers come through & they can see that the one panel is crushed- all ask about the broken panels & assure them that our lovely Sunnova will come & replace it. Months go by & no one comes. We call again. And again. And again. No one comes. Months go by & no one comes. Now we've got an offer on our house, the buyers keep asking about the broken panel, we keep calling Sunnova, no one comes. Then we get a $390 electric bill on top of our $190/month solar lease bill! WHAT? I paid almost $600 that month for electricity. We have lived in our home for 7 years & not once have I paid a power bill that high WITHOUT solar. I was infuriated.

I called Sunnova again, they assure me that someone will come to repair the panel & they can't determine yet if that is the reason for the high bill. I call PG&E. They tell me that we are in the wrong tier for solar & that our lovely solar company should have had us change our tier or else Sunnova should have done that on our behalf! So here we are, home in escrow & they JUST two days ago come & fix the broken panel. The buyer for our home were all about getting solar & were willing to accept our lease! Yay! So they call Sunnova to set up the transfer & guess what...? They receive terrible customer service, get a huge run-around about how to transfer & decide they don't want to work with Sunnova for the duration of our 25 year lease!

Can you blame them? They know it took at least 4 months to repair our broken panel because they saw it broken! So I call Sunnova to complain on the buyer's behalf & they assure me they will be able to "sweet talk" the future buyers into accepting the lease, as we are moving to a much smaller home with no yard to accommodate our ground mount solar panels. For the next two weeks I call Sunnova almost daily to find out what needs to be done now that the buyers dont want the lease. Every person says they need to speak to "so & so" and get back to me. Not once do I receive a call back. I keep calling.

Today they tell me I will need to pay for the panels outright (upwards of $40,000) and the newer owners will get to keep them for FREE! First of all, I signed a lease because I couldn't afford to buy the panels outright & still can't (that was only 6 months ago) OR ...are you ready for this- they will attach a lien to my house preventing me from selling it! I am furious! I don't have the $40,000 to pay them- I don't know what they are thinking! Now, I guess we get to hire an attorney! NEVER, NEVER, NEVER trust Revolve Solar or Sunnova- complete scam artists!