- Report: #976518
Report - Rebuttal - Arbitrate
Complaint Review: Surelock Self Storage
Surelock Self Storage8335 Senoia Rd Fairburn, Georgia United States of America
Surelock Self Storage Storage Unit was broken into. Manager said some of their surveillance cameras don't work, False sense of security for tenants. Fairburn, Georgia
*Consumer Comment: Really?
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Someone from the storage facility had called me to tell me that the lock was missing from the unit. When I went to see what had happened it was clear that someone had broken into the unit and they stole a 42" Panasonic flat screen TV. The manager at the facility claims to have watched the surveillance tapes and claims to not have seen anything. It wasn't until I filed a police report that she mentioned that some of the surveillance cameras don't even work. So the whole time she pretended to review surveillance tapes when in fact the cameras near my unit she reports to not have been working. How convenient for them.
I asked her if there was insurance coverage on my unit and she told me well you didnt buy that and I told her it was never offered to me. She pointed to a tiny display that was positioned away from the main desk and in the far right hand corner which talks about the insurance they offered. So the average person would never even look at that tiny sign, let alone inquire about it when they sign up for storage.
When I asked if I could at least have a month's storage free for all the inconvenience I have gone thru, she scoffed. She basically acted like my loss was of no concern to her. When I asked who else I could speak to she said her son owns the storage facility so basically don't bother.
This place is a total ripoff. I paid for what I though would be secure storage. But now I know that their surveillance cameras don't work. They don't even have any onsite security whatsoever. Now I have no way of knowing who stole my television set because of the lack of security that was provided for my item.
This report was posted on Ripoff Report on 12/01/2012 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Surelock-Self-Storage/Fairburn-Georgia-30213/Surelock-Self-Storage-Storage-Unit-was-broken-into-Manager-said-some-of-their-surveilla-976518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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