Complaint Review: TXU Energy company - Dallas Texas
- TXU Energy company PO Box 650764 Dallas, Texas United States of America
- Phone: 800-242-9113
- Web:
- Category: Miscellaneous Companies
TXU Energy company I moved to Harlingen, from St. Louis Missouri. not knowing the reputation of any of the electric companies. Dallas, Texas
*UPDATE Employee: TXU Energy: Here to Help
*Consumer Comment: OK
*Consumer Comment: They are not the only one with a Reputation
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I moved to harlingen texas from st louis missouri and needed an electric company. I chose txu energy and they requested $150 deposit and i signed a 2 year contract. even with a contract my rates increased, when i called to ask why they said it was because i went over a certain usage that month. then after 1 year they contacted me and told me i needed to send another deposit of $140. when i asked them why, they said it was because i was a late pay. my service was never disconnected, and i paid after the date was due but never went over my late period. i knew i was going to change carriers so throughout the next few months i would call them and inquire about my deposit and was always reassured i would get it. then my contract expired, i paid my last bill and call to request my deposit. they told me the deposit of $290 was used inthe last 6 months for my late fees... which i never received any bill indicating such charges even existed.this company is the worst and i have never heard of such a large company getting by when this type of service. i hope the complaints will finally cause some action against them.... jlo harlingen, tx
This report was posted on Ripoff Report on 03/14/2013 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/txu-energy-company/dallas-texas-650764/txu-energy-company-i-moved-to-harlingen-from-st-louis-missouri-not-knowing-the-reputat-1028756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 UPDATE Employee
TXU Energy: Here to Help
AUTHOR: Lauren - ()
SUBMITTED: Friday, March 15, 2013
JLO were sorry to hear we lost you as a customer. TXU Energy actually has a more lenient deposit policy than state regulations allow, and we would be more than happy to explain more about it (http://www.txu.com/en/about/why-txu-energy/deposits.aspx) and how it applied specifically to your account if youd be willing to share your contact information with us at Lauren@txu.com.
#2 Consumer Comment
OK
AUTHOR: Stacey - ()
SUBMITTED: Thursday, March 14, 2013
I have had TXU for over 13 years and yes if you pay late on several occassions they will ask for a deposit. They are providing a service not a pay as you go. I was in the same situation, had to pay the deposit and have never been late since. You can seek other providers but they do the same thing. Reliant is one.
#1 Consumer Comment
They are not the only one with a Reputation
AUTHOR: Robert - ()
SUBMITTED: Thursday, March 14, 2013
- What part of the concept of a "Due Date" don't you understand? When you pay after the due date you are late. It appears that they didn't like your reputation of paying late and as a result required you to pay a higher deposit.
Of course if you think you are in the right then you need to contact the Public Utility Commission of Texas as they are the company that regulates them. You can get to them through www.puc.texas.gov
Advertisers above have met our
strict standards for business conduct.