• Report: #932580

Complaint Review: Tech Centre Fort Erie

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  • Submitted: Sat, August 25, 2012
  • Updated: Thu, October 11, 2012

  • Reported By: Mike — fort erie Ontario Canada
Tech Centre Fort Erie
1267 Garrison Rd Fort Erie, Ontario United States of America

Tech Centre Fort Erie CS Niagara computer repairs done here will cost you big time find another service, stay away Fort Erie, Ontario

*REBUTTAL Owner of company: Thank you for your feedback

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Be aware of companies changing names and locations. High staff turnover and low percentage of repeat customers. Brought in my system and was ripped off will never go back. I am posting this to make others aware. There are other computer services in town choose wisely. Buyer Beware should be sign on the store front not Tech Centre Fort Eries' best kept rip off centre.

This report was posted on Ripoff Report on 08/25/2012 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tech-Centre-Fort-Erie/Fort-Erie-Ontario-/Tech-Centre-Fort-Erie-CS-Niagara-computer-repairs-done-here-will-cost-you-big-time-find-an-932580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
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#1 REBUTTAL Owner of company

Thank you for your feedback

AUTHOR: CSNiagara - (Canada)

I'd like to thank you for your posting regarding our company.  We take all customer feedback seriously and appreciate you taking the time to inform us of your concerns.

You may be aware that we have recently moved and upgraded not only our technical services division but also our name and image.  Up until only a few short months ago, we had a small location behind a laundromat and were known as "CS Niagara."  Our customers deserved to have a service centre dedicated to providing state-of-the-art facilities to support the newest of technologies.  Because of the overwhelming demand for our technical services (all thanks for our amazing customer-oriented staff and loyal customers!!) we chose to build a new facility capable of handling the demands of our customers.

To help distinguish ourselves as a computer service company, we chose to update our image and even kept a little piece of our history in our official company name: 'CSN Tech Centre Ltd.'  However, that name is rather wordy - especially when answering the phones :-) - so we chose to market ourselves as 'Tech Centre.'

Our staff has been the reason we have been so successful in Fort Erie (and much of the Niagara Region).   We appreciate all of their hard work and dedication to not only the customer - but to continuous improvement.  While it is true that some of our staff have been hunted by international tech corporations and educational sectors, we feel this is truly a form of recognition of their capabilities and dedication. 

Once again, we thank you for your feedback and if you have any other concerns or questions, please feel free to contact me directly (Ed Smith, President) at 905-871-TECH (8324) ext 705 or esmith@csniagara.com.

Regards,
Edward Smith
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