• Report: #888524

Complaint Review: Teleperformance

  • Submitted: Fri, May 25, 2012
  • Updated: Sat, October 06, 2012

  • Reported By: RB8428 — Shreveport Louisiana United States of America
Teleperformance
5800 Burt Kouns Industrial Loop, Shreveport, LA Shreveport, Louisiana United States of America

Teleperformance A Mess Shreveport, Louisiana

*Consumer Suggestion: Teleperformance Shreveport a Mess. You Got That Right

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I currently work here and all I can say is that I have never experience anything like this hot mess. I started this job a couple of months ago, having know little about the company. I went through the hiring process, and was hired the same day. I figured it would be like any other call center I worked in before. Not at all. This place is...well...crap. When I was hired, I was told that I could transfer to my home state of Florida, to Orlando to be exact, after 30 days. I was also told that moving up in the company was possible. I thought okay, so I declined another company's offer, as this job was local and I have small children. Even though that job would bring me in higher up on the food chain and relocated was guaranteed. But, I wanted to be local and thought I could make up the difference by working hard and moving up fast. Nope.

 I was told that the starting wage was 10 an hour, I accepted and went about my way. When I finally had to time to look over my paper work I saw that the wage for training was 9.00 and 10.00 on the production floor. I was a bit pissed, but I needed the work. I started training a few weeks later, and that was a hot mess in itself. We trained for 8 weeks. During that time we were constantly reminded by the trainer and others that this was way better than what it had been when it was US Support, which only offered 3 weeks then threw you on the floor. During that 8 week period, we sat, clicked through Sprint Knowledge test, talked and listen to our trainer talk about himself. We learned virtually nothing. Most of our time was spent sitting around going over and over the new (crappy) system doing the same drills as our trainer nursed his hangover. Around week 4 or 5 we meet the nesting crew and began a 3 week shuffle from musty classroom to musty classroom (where they hid us) to musty nesting room. We might have been on the phones in nesting 2 weeks. We learned nothing really. We mostly sat around in broken chairs,  breathing recycled air from overused filters talking when were weren't getting in trouble. When we did get on the phones we were pulled to make room for other classes. This would usually be the time they would give "feedback" which consisted of putting everyone scores up on a projector and telling you needed to do better, but offering nothing of substance to help you this quest.  

This led us until the schedule bid and production time. This is when we found out that we had truly been duped. We kinda figured it out when they kept going back and forth about our Easter pay, for which we only received 5 hours of, out of a 12 hour day. We were led to believe by Vickie Hayes, that we would be able to select from any of the shifts. Nope. We were given night shifts with some of the worst TL's in the place. From there everything has take a nose dive. The TL's are often rude, incompetent and unprofessional. You are given differing instructions, and are often left to ponder what in the hell is going on. Our pay is still at 9.00, we found out that we would not begin getting 10.00 an hour until week 12 and many of us are missing whole days of work from our pay (HR is working on it, but many of us were accused of not being there or not working while we were there).  Nepotism is rampant, and the lines between supervisors and subodinates is bleared. Dress code only applies to some as does training time. We are often threatened with being fired over failed surveys, being in auxiliary mode, or not getting off a call within 7 minutes by transitioning the call outbound, transferring or sending customers to a Sprint coporate store. And the time on the computer and the phone never match. We were not told until on the floor that our time began when we logged in to the phone, not when we log into the computer. As for breaks. We cannot put our phones in auxiliary for breaks solely, there is no difference in the auxiliary modes 1 and 8, so really it just looks like were not working. We are often coached regarding our failed surveys, but not told how to truly prevent them. Nor have we been allowed to see the survey the customer receives. We waited two weeks after being on the floor before we had access to email and kowledgents. We our not allowed to have our phones on the floor, not even for emergencies, yet our TL failed to give us thier contact information, so if you have a family emergency you may be screwed. We are not allowed training time to complete skills training, you have to do it while on calls, which is distracting, threaten with termination if you fail to complete them. Mandatory overtime, must be found out by word of mouth, as AC and others in management feel that mix and match clothes day is more important than your job security. And this is just the work end of it.

The bathrooms in some building are so filthy that many of us hold our urine until we leave for lunch, can make it to the main building with the admin offices, or go home after 13 hours. The bathrooms are routinely spotted with menstrual blood, feces and urine and this is the women's bathroom. The cubicles are filthy, with rements of food and grime and the chairs they provide are broken causing discomfort and possible injury. The equipment is cheap and broken, and unfit for the software the is running on them.  The overall atmosphere in the place is low rent and reeks of ignorance and drama. 

This report was posted on Ripoff Report on 05/25/2012 11:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Teleperformance/Shreveport-Louisiana-71129/Teleperformance-A-Mess-Shreveport-Louisiana-888524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Teleperformance Shreveport a Mess. You Got That Right

AUTHOR: Ann - (United States of America)

 I have been working for Teleperformance for  a little over 2 years and I can definitely say sometimes it really sucks. When I first started working there the computers were so outdated that half the time your tools wouldnt work or it would freeze up its hard to keep your handle time down when your dealing with slow computers.It was so bad sometimes I felt like smashing the stupid thing but finally we got new computers & it got somewhat better but  tools still go down and freeze up.
Yes the bathrooms are filthy but thats because some of the people that work there are slobs.I mean there are some really nasty people working there. They dont flush,pee on the toilet  & leave paper laying on the floor.The cleaning people do their best but my gosh they shouldnt have to deal with that mess everyday.
I think Teleperformance should be reported to the labor board  because when they are under staffed they tell you you cant go in aux to take a break & there have been times when our lunch was actually cancelled. Oh yeah they provide pizza  which you have to eat between calls.
And get this they will take you off the phones if you are working  on a holiday that way they only pay you training time and not the usual time and a half 
The rule about the cell phones is a joke all you have to do is keep it out of sight & on silent most Tl's have a dont let me see you with it attitude about it. I used to adhere to the no cell phone at your desk policy until I noticed how many people had there cell phones at their desk.
They dont really inforce the dress code which they just changed by the way.
Sprint tech support  has a 10 minute handle time inbound with 20 allowed for outbound so in reality if  you transition the call at 10 minutes it gives you 30 minute but of course I don't really pay attention to handle time. My handle time is sometimes  a little high because my main goal is to resolve a customers issue I dont care how long it takes. I will have to say though  you really have to be seriously messing up though to get fired. They might threaten to fire you  for not meeting your stats but if they  did that they would have to practically fire almost everyone working there. And there is no way of course that you can pass every survey. All you can do is help the customer to the best of your ability.    
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