- Report: #1085488
Report - Rebuttal - Arbitrate
Complaint Review: Termeer and Associates, LLC
Termeer and Associates, LLC314 Sawdust Rd., Suite 110 Spring, Texas USA
Termeer and Associates, LLC Termeer Custom Homes, Termeer Design Group Termeer and Associates aka Termeer Design Group Was My Worst Nightmare! Spring Texas
*Author of original report: Termeer No Longer on Bella Vita's Preferred Builder's List
*Author of original report: Update to my review re John J Termeer aka Termeer and Associates, Termeer Design Group, Termeer Custom Homes
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In 6/2012, I contracted with John Termeer of Termeer & Assoc. (who also goes by Termeer Design Group and Termeer Custom Homes) to build my custom home in the Lake Conroe subdivision of Bella Vita. Mr. Termeer's website is impressive, as are the homes highlighted on the website---many of which are in the prestigious gated community of Carlton Woods in The Woodlands. However, consumers need to be mindful that those homes were built years ago when many people worked with/for Termeer. Termeer & Associates now appears to consist of just 3 people: Mr. Termeer (who is in his late 70's), his daughter, Sharon McHugh, and their admin.
When researching Termeer, I located a negative review from a Bella Vita homeowner on Yelp/Local. In her review, she mentioned warranty issues and that she had been advised to sue Mr. Termeer. At the time, hers was the only Bella Vita home built by Termeer. When I asked about the review, Termeer told me her problems were the result of a swimming pool she contracted to build AFTER she purchased and moved into the home. I took him at his word. Furthermore, I was not aware that homeowners Ramon and Wenona Martinez had filed a lawsuit in the Harris County District Court against Termeer & Assoc. and John Termeer over "a $3.2 million home built by Termeer" for alleged shoddy work. They also were quoted (in the newspaper) that Termeer is "underfunded." I was also not aware that Termeer did not own any lots in Bella Vita. My understanding is preferred builders must own 2 lots in Bella Vita. No one will explain to me how Termeer is allowed to build in Bella Vita; although I have sent an email request to the developer (Signorelli/BV Board of Director) who never responded.
My husband and I moved into the home when it was considered substantially completed 6/2/2013. As of TODAY, Termeer has not completed the punch list, and the City of Conroe did not issue me a Certificate of Completion to occupy the home until 8/2013.
The building process with Termeer was a nightmare---the way Termeer handles allowances, change orders, invoices (or lack thereof), and final settlement. I received sub-contractors threats of liens against my house for unpaid bills. A $40,000 check that Termeer wrote to the pool builder bounced. At the same time, the Bella Vita HOA was calling me, emailing me, and sending me "covenant violations" notices with fines of $100/day---when the violations were being broken by Termeer, not by me (working on Sunday, no erosion fence)!
The day-to-day supervision of the building of my home was handled by Termeer's daughter, Sharon McHugh. Termeer repeatedly ignored my request that he take a more hands-on approach. Ms. McHugh was habitually late for almost every meeting I had with her. I would often get a call from her asking that I "meet me at the house ASAP." I rarely had advance notice of a meeting.
There were a lot of quality control issues, which we are still trying to resolve with Termeer. For example, Ms. McHugh, without our permission, substituted tankless hot water systems for what our specifications stated (conventional hot water heaters). Once installed, we complained over and over again that we could not get consistent hot water at our faucets. Mr. Termeer sent many email replies advising that nothing was wrong with our hot water supply. At no time did he visit our house to test for himself. Two months after moving into the house, I contacted and paid for a private plumber who advised me the tankless hot water systems were installed incorrectly to one main pipe versus being cut/capped to act independently---they were confusing each other and shutting off altogether. This "lack of hot water at faucets in an acceptable timeframe" issue is ongoing. Our travertine tiles in our house/floor are now cracking. Our stucco that was damaged by Termeer's subs was (just last week) repaired using the wrong color and remains unresolved. After 3-1/2 months of waiting for subs to show up (often, they did not, or they would show up with zero notice), here is my advice:
Would I recommend Termeer Design Group aka Termeer and Associates? No!
This report was posted on Ripoff Report on 09/18/2013 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Termeer-and-Associates-LLC/Spring-Texas-77380/Termeer-and-Associates-LLC-Termeer-Custom-Homes-Termeer-Design-Group-Termeer-and-Associ-1085488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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