• Report: #882849

Complaint Review: The City Tour

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  • Submitted: Mon, May 14, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: JC — los angeles California United States of America
The City Tour
1560 Blake Street, Suite 804 Denver, Colorado 80202 Internet United States of America

The City Tour Do Not Waste Your Time with this terrible tour if you actually want to enjoy you food Internet

*Consumer Comment: The website is still up, but..

*UPDATE EX-employee responds: Total Rip Off

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I had the worst time I have ever had on any tour. They do not care about their customers or customer service at all. Or even the tour itself for that matter. 

I bought 2 tickets for the city tour in LA because they did a deal through Travelzoo and it sounded and looked great. their website look scrumptious so I was totally in. They got a lot of business from the deal and our tour had 25 people in it.

Well when we got to the first restaurant, they served 3 appetizers for 25 people! WTF!!!! We each got 1 bite of food. That's it. We came hungry thinking, wow we are going to 4 restaurants, I'm sure we will be stuffed by the time we are done. Wrong! 

Then we get to the second place. This one served more food, but it was finger foods. And still not that much. The other people on the tour were also unhappy and making jokes saying they felt as if they were in the hunger games fending for themselves.

We decided it was so bad and we were so hungry that we should leave and did. We went to eat a real meal at a nice restaurant nearby. 

I then contacted the company for a refund and they said they could not give me one since I bought the deal through travelzoo. Finally after threatening with leaving a bad review, they said they would refund me half the money and have since then ignored my every attempt to contact them about this so called refund. 

Travelzoo actually gave a credit, even though this was not their fault but rather the fault of the city tour. Anyway, long story short, if you want to go out to eat, pay too much and come home unhappy and hungry then the city tour will make that happen for you.

I usually dont like bashing companies online, but when a company is so bad they truly dont deserve anyone's hard earned cash.

This report was posted on Ripoff Report on 05/14/2012 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-City-Tour/internet/The-City-Tour-Do-Not-Waste-Your-Time-with-this-terrible-tour-if-you-actually-want-to-enjo-882849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

The website is still up, but..

AUTHOR: Giselle - (USA)

If you click on any of the cities listed, you get the message that no tours are being offered.
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#2 UPDATE EX-employee responds

Total Rip Off

AUTHOR: DJ - (United States of America)

You are completely right!  I think I may have even been your tour guide for that tour.  The company didn't care about customers, employees, or partners (restaurants).  They mislead the restaurants about what they were getting into, so they were so confused when so many people showed up.  I personally paid on several occasions for more food for my guests because the restaurants would be expecting 10-15 people not 25-40!!!  My personal cell phone and email address were given out to customers, so people who were frustrated would often call me, sometimes as late as 2 am to complain that a tour had been canceled or that they couldn't get a refund. 

These were things that I had no control over.  I was never paid back for the things that I purchased and It was like pulling teeth to get paid my hourly wage.  Everytime I threatened to quit the regional manager assured me that they were working on the issues and soon the tour would be everything that was promised to both guests and partners.  It never happened.  I stopped believing them and quit.  It wasn't worth the effort, and my name and face being associated with such a bad company.  I hear they went out of business. 
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