- Report: #995842
Report - Rebuttal - Arbitrate
Complaint Review: The Hertz Corporation
The Hertz Corporation225 Brae Boulevard Park Ridge, New Jersey United States of America
The Hertz Corporation Don't get in an accident with a Hertz Rental Car because they won't pay - Park Ridge, New Jersey
*Consumer Suggestion: Don't think you have much of a case there
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This all happened on a Sunday night but after the Police officer had the van picked up and towed to the police department because drugs were found inside. I went inside and got online to call Hertz and report the accident. I called their number for accidents and to my surprise got a live person and reported the accident. I gave her the police report # and phone number to call to get a copy. She asked that since it was Sunday night that I wait until Tuesday or Wednesday for their associated to get up to speed and read the report. I agreed. I called them on Wednesday morning and that's when things changed. I kept getting recordings, I left messages and called several times. No one ever returned my call over 3 days. I just had to keep calling. I finally reached someone on the 3rd day and the lady said that the report had to be turned over to an adjuster. This took another 5 days before it was finally assigned to an adjuster. When I finally reached this adjuster she looked over the file and found out that a stolen vehicle report had been filed and she would have to wait until she read that over or until she got her own copy before making a decision on what to do next.
I called the adjuster 2 days later and she said that since they have a stolen vehicle report that they won't be paying for any damages on my property of Van. I said wait a minute, do esn't this van have insurance on it? She said yes, so why do I have to wait to have my property repaired? She said that once a vehicle has been stolen that they hold NO responsibility for any damages. I was beginning to get upset and said BS!!!! She said there was no reason for me to start cussing and hung up the phone.
I was so upset I decided to start doing my own detective work. I found out the the Van was rented up in Evansville, IN and was driven down to Nashville, TN... The renter filed the stolen car report 2 days after my accident. While I was speaking with the officer of the stolen car division and he said that when a report is filed 1-2 or 3 days after an accident than something is fishy. Usually people trying to plan out their story to tell the rental car company to avoid paying for repairs. He said that this sounds like one of those cases. The rental claims the Van was stolen on the 30th of December or January 1,2013 (this lady didn't even know where her rental van was for 3 days)...
So because of this bogus report that was filed Hertz is now not going to pay for my damages. My only recourse is to file suit in small claims court to try and recover damages.
I also found out that Hertz is self insured and doesn't have an Insurance company they go through when they rent a car. Hertz has run me around and around and refuses to even talk with me anymore since I told them I am going to sue. You would think they would want to resolve this so it doesn't go to court. They don't seem to care.
I have estimated of $3,500 to repair my landscaping, mail box and van. I can't go to my homeowners insurance because I only have fire insurance on my home due to my low income. I also can't go through my auto insurance because I don't carry full coverage and only Liability Insurance. So I am basically screwed and Hertz could care less.
Watch for updates as I take this to small claims court and let's see what the Judge has to say.
This report was posted on Ripoff Report on 01/12/2013 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Hertz-Corporation/Park-Ridge-New-Jersey-07656/The-Hertz-Corporation-Dont-get-in-an-accident-with-a-Hertz-Rental-Car-because-they-wont-995842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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