• Report: #1039350

Complaint Review: The Home Depot

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  • Submitted: Sat, March 30, 2013
  • Updated: Sat, March 30, 2013

  • Reported By: Dad in Oregon — Oregon
The Home Depot
Internet United States of America

The Home Depot Home Depot Extended Warranty is a scam!!! Internet

*Consumer Suggestion: Standard Pattern

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Purchased an extended replacement warranty to go with a pressure washer and was told it covered EVERYTHING once the manufacturers warranty was over. Hose burst and I have called everyone, I have been told that the "warranty was actually purchased from the manufacturer" and that I should call them (you can imagine their confusion). Finally talked to someone that sounded knowledgeable and she did quite a bit of research and reading and concluded that the warranty would not cover a pressure washer hose because it is considered to be "consumable".

I will NEVER buy another extended warranty from these people and it is safe to say it will be a very long time before I'm ever in The Home Depot again.  

This report was posted on Ripoff Report on 03/30/2013 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Home-Depot/internet/The-Home-Depot-Home-Depot-Extended-Warranty-is-a-scam-Internet-1039350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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AUTHOR: IntheKnow - ()

 Your plan is NOT through the mfr.  It is through NEW Customer Service.  Your plan, if under $300, is a "replacement plan" AFTER the mfr warranty and does not include accessories such as hoses, or non mechanical parts such as the frame.  If over $300, it gets serviced after the mfr warranty.  So if your pressure washer has a 2-year warranty, you purchased (most likely) years 3 and 4.  Good luck.  Better off filing a claim through the BBB and NEW will jump.  Home Depot just trying to make money off ignorant consumers (sorry).  Just say NO to all of these plans, anywhere, going forward.

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