• Report: #576328

Complaint Review: The Loan Depot (Cash for Title Loans)

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  • Submitted: Mon, March 01, 2010
  • Updated: Thu, April 01, 2010

  • Reported By: Kim — houston Texas United States of America
The Loan Depot (Cash for Title Loans)
840 FM 1960 W Suite 12 houston, Texas United States of America
  • Phone: (281) 893-4441
  • Web:
  • Category:

The Loan Depot ,Cash for Title Loans Title loan depot They lied and ignored us so they could keep my truck!!! houston, Texas

*Author of original report: i did not post or agree to this report!!

*Author of original report: I did not post this report!

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Ok, well we had used the Loan Depot 4 times prior to being screwed over..  me and the wife had gotten the other loans to fix up my truck.. All these loans had been paid off without any problems. We even paid off 2 of them months early..

One day the wifes car broke down, (transmission) it was going to cost 5 times more to fix her car then my truck, so we werent going to fix it. Instead we went and got a $600 loan which was half of what we had been getting loans for, but we only need enough to get my truck on the road.... 2 months go by and our pay checks fell a week off from when the $132 loan payment was.. So we called for an extension and got it..

Well a few days later the manager calls and ask why we hadnt paid, and we told him that we called and we were given an extension for a week.. he says he did not give us an extension , so the payment had to be made.. the guy says let me see what i can do and doesnt call us back so we had to call him the next day.... this is where it gets really sketchy on their part..

We talked to atleast 4 different people and said we should be ok, but got no definite answer.. Well that thursday just before payday a repo man shows up to get my truck. i am in utter dis-beleif.. Liars and theives.. only 1 week late and this is how we are treated.. so the wife goes up there to talk to them while I keep this guy from my truck. luckily I had a remote kill switch that took its own key..

they [proceed to tell my wife there is nothing they can do, its up to the creditor, yet they wouldnt give us any info on the creditor so we could contact them.. We asked what we had to pay to get him to leave.. the loan depot says we have to pay off the whole loan, plus the $300 repo fee... BS i said. i knew that legally they couldnt come take my truck but the guy had sat there for 7 hours waiting to take it and even blocked my driveway.. i was furious and could have easily kicked in his face for trespassing..  but i didnt and kept my composure..

i removed alot of things from the truck while it sat there so it wouldnt be driveable without alot of work.. the guy says they would work with me so i let them take the truck.. The next day I had to borrow money but I had it all and was ready to go get it back. But the loan depot lied some more and said it would take a few days and then the story was they had to wait on the creditor, blah blah blah, lie lie lie...... Weeks passed and no one would even talk to us. three months of fighting and they finally say we sold your truck.. I wish i had the money to sue these people..

Well the truck had over 9k invested and was a show truck.. So i am sure the second the creditor seen the truck they decided they would keep it since it was worth 20 times more then the loan that was given...

Lie after lie and bs after bs from these people.. We were loyal customers and never gave them any problems and still they didnt value that.. So if they dont have enough respect for a loyal customer what do you think they will do to a first timer that gets behind??

This report was posted on Ripoff Report on 03/01/2010 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Loan-Depot-Cash-for-Title-Loans/houston-Texas-77090/The-Loan-Depot-Cash-for-Title-Loans-Title-loan-depot-They-lied-and-ignored-us-so-they-cou-576328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

i did not post or agree to this report!!

AUTHOR: cantbuytime - (United States of America)

I have been asked 2 times to remove this report.. I did not even know it existed until today.. i have emailed Ripoff report explaining that this was fake and information about me and my husband were used without our permission... I did not post this report nor did I have anything to do with it....

loan Depot has worked with us and wee still do business with them this day.. This is a hoax or family member.. I want my name removed from this..

Thanks loan Depot, K.C.
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#2 Author of original report

I did not post this report!

AUTHOR: cantbuytime - (United States of America)

I did have this problem with the Loan Depot but they have worked it out with me.. They have called and asked me twice to remove this report but I had no clue what they were talking about.. Thought they were messing with me. Until i found this report and the password for the account in my husbands trash bin(spam)on his email..

i believe a family member posted this report.. NOT ME!!! Me and my husband are furious  that this hasnt been deleted or corrected.. My name is on it and his email address was used,Without our consent!! I did not agree to this posting!! I have asked my name or the report to be removed...

Yes the loan depot had horrible communication with me on this and I lost my husbands truck. But I now know better then to let any payment slip by. i lost my truck and still had to pay back the loan, so lesson learned.. Yes it was a messed up ordeal..

I dont recall it going exactly like the posting Either, there are alot of false details.... The Loan Depot will work with you, just be on top of your stuff..

Thanks Loan Depot, sorry for the confusion. but this is not from me!! K.C.
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