• Report: #543943

Complaint Review: The Swiss Colony

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  • Submitted: Tue, December 22, 2009
  • Updated: Wed, January 26, 2011

  • Reported By: thenson3rd — pittsburgh Pennsylvania United States of America
The Swiss Colony
1112 Seventh Ave Internet United States of America

The Swiss Colony Through Country Door Catalog Screwing with christmas, worst customer service I have ever encountered, Internet

*UPDATE Employee: check verification

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I placed an order with Swiss colony November 10, 2009 and the order was to arrive no later than December 23. As today is December 22, I decided to call and find out where my order was. As it turns out they just shipped the order today and there is no way that it will arrive by tomorrow. They also told me 3 of the items that I ordered would not be shipped as they are out of them. I ordered these items almost 2 months ago, and it will not arrive on time nor will I be receiving the complete order.

When I emailed customer service they responded with an email that stated my required deposit for the Items was not received and cleared until December 21. However, the money was paid in full on November 12, and taken out of my bank account. November 12th.... 41 days earlier than they stated. I have never heard of anything like this 41 days for a payment to clear it is unbelievable with no indication of any problems and no notification from the company.


Not only did this bother me but, the Items they say were unavailable to ship for my order they are all available online to order. So, If I order today and pay the extra 24.95 expedited shipping I will have all of my items in time for Christmas but, the Items I ordered and paid for in full almost 2 months ago will not be a complete order and will not be here on time......


 


This report was posted on Ripoff Report on 12/22/2009 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Swiss-Colony/internet/The-Swiss-Colony-Through-Country-Door-Catalog-Screwing-with-christmas-worst-customer-se-543943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

check verification

AUTHOR: ranley - (United States of America)

the reason they didnt release it right away is because we do check verification, which means they can hold the payment up to 30-40 days to make sure the funds are avalible and so you dont over draw your account

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