• Report: #901248

Complaint Review: Thrillzown

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  • Submitted: Fri, June 22, 2012
  • Updated: Wed, July 04, 2012

  • Reported By: Missy — Boston Massachusetts United States of America
Thrillzown
Internet company Internet United States of America

Thrillzown Thrillzown is also called Headband LLC and skyride Thrillzown Lilliam Dejesus , Internet

*Consumer Comment: HeadBand LLC owes money to vendors

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THRILLZOWN IS A FRAUD. There is an investigation taking place with the Georgia Attorney General office.

I have to tell you guys that I too know that Thrillzown / Headband LLC is a fraud. The simple fact is that they charged me on two different dates and are keeping the money. I charged back one of these that was made recently and Thrillzown 1800skyride or whoever they are calling themselves disputed it telling the credit card company that I did not ask for a refund in time. The other was made to long ago to charge back and I am out of luck for trusting Thrillzown skyride.

On Monday may 14, 2012 I contacted 1800skyride who I now know is Thrillzown.com to set up a skydiving trip that was purchased on July 6th 2010. I was told I have 2 years to use the certificate that was purchased so I know my time was winding down. I spoke to a representative that stated the company split and I would have to contact another company for service. This didn't seem like an issue at the time so I did so. I called the number but they did not have me in the system. At this time I did not know this is just an alternative number to Thrillzown.com Headband LLC. I stated the situation again and this time I was a bit frustrated. This representative told me the same information so I asked to speak to a manager. I was greeted by a manager on the phone who then continued to state the same information at her representative. I asked for her manager she stated the general managers name is Keith Armenia and then gave me his email because she was not able to give his phone number or extension. What kind of company cannot give phone extensions? His email was keitharmenia@gmail.com. I sent a very brief email with my contact info and asked for him to contact me back. I have still not gotten a reply back from him. I still have yet to get an email from Thrillzown as well.

 I did get the contact info and the number to the agency that withdrew over $600 out of my account. The number was 1800-372-1254, which happens to be a Thrillzown / 1800skyride phone number. I called this number and got Headband LLC the company that owns Thrillzown / 1800skyride  and told them what was on my statements and they stated that they do not have my account because I bought it to long ago. When I told them that I had added another person on to my group this year back in January they changed the story to tell me that they are not using 1800skyride and have closed that company to open Thrillzown the new company. I have done some reading and these are not companies at all, Headband LLC is the company and these are just names that it changes to when it does not want to pay customers back for service that it cannot provide. Lilliam Dejesus and I think one or more other persons own this company that they are using to steal money from consumers. I am interested in any class action lawsuit that anyone wishes to file against Lilliam Dejesus and her partners like this April N character. I think what these people are doing is reprehensible. Thrillzown needs to start paying us back from what it is taking from us. Until something like this happens,

Thrillzown is a fraud.

This report was posted on Ripoff Report on 06/22/2012 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Thrillzown/internet/Thrillzown-Thrillzown-is-also-called-Headband-LLC-and-skyride-Thrillzown-Lilliam-Dejesus-901248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

HeadBand LLC owes money to vendors

AUTHOR: Aaron - (United States of America)

My girlfriend planned a surprise for my 4 year sobriety anniversary.  She was very excited about it and did everything she could to plan accordingly.  Apparently she booked us to go skydiving through 1-800-skyride, or Thrillzown, otherwise run by Headband LLC.  The date was set, certificate paid for and what do you know, the date was cancelled.  Aggravated and frustrated she set another date.  Once again this date was never confirmed and she was left desperate to get the "surprise" over with.  

Finally here it is over a month and a half after the original date and she was given a confirmation for this Saturday, July 7, 2012.  She called just to confirm everything was good and what do you know, they were unable to contact the vendor to reserve the time... "Is there any other date that would interest you?"  That is when I stepped in.  The surprise is ruined and she is stressed out so I am now digging to the bottom of this.  I contacted to skydiving vendor who confirmed my worst fear. 

This company owes him in the neighborhood of $15,000 dollars and he is no longer accepting business from them.... HeadBand's response, "there were accounting errors and this particular vendor does accept prepaid reservations."  I have asked for a refund which at first they told me was non-refundable.  I asked to talk to a manager whom I was told was unavailable... it's funny because I called back 10 minutes later and spoke to the supposed manager.  They say they will ask for a refund but this is not concrete and even if it was granted it could take up to 30 days to process.  I do not have my hopes up of seeing this money any time soon. 

I have filed a report with the BBB of Atlanta and also reviewed the 153 other closed complaints in the last 3 years.  I have in the mean time booked my own reservation with the skydiving vendor for this Saturday and it only took me about 10 minutes to do so.  I plan on pursuing legal action against the company even if they do refund my money.  It is not fair that a company be allowed to operate like this in the united states.  I could understand it if we were dealing with some third world country but these are your neighbors you are speaking to.  I will not let my girlfriend cry or stress over what was very important to her at the time.  My goal is to make the whole country aware of the false claims, horrible customer service, and all around bad experience with this company and any of its offiliates.
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