• Report: #1108728

Complaint Review: TigerDirect.com

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  • Submitted: Fri, December 20, 2013
  • Updated: Fri, December 20, 2013

  • Reported By: Steve — Evanston Illinois
TigerDirect.com
TigerDirect.com 7795 W Flagler St. Suite 35 Miami, Internet USA

TigerDirect.com Total Defense Rebate Total Defense Rebate Internet 

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I completed a Total Defense Rebate form on a product I purchased from TigerDirect.com. The wait time for the rebate was over 8 weeks. When I contacted TigerDirect/Total Defense Rebate why it was taking so long, I was told and was sent an e-mail that stated my rebate had been "denied". I was told both Total Defense and TigerDirect were aware of the denial for months.

They stated I had not provided an invoice - which was not true. To guard against lack of paperwork claims, I made copies of ALL the relevant forms. I offered to send another  complete set of papers which they refused. I was also told that TigerDirect/Total Defense had sent an e-mail to inform me of an acceptance/denial. I never received any e-mail of the denial from TigerDirect or Total Defense.

After spending literally hours on the phone with the Rebate Help Line, I was repeatedly denied. When I asked for management, they refused to talk to me. When I called back the next day. I was put on hold again. After the representative returned, I was told they would return my call in "72 hours". It was now been over a week with no response.

I am ordinarily a pretty calm and level-headed guy but on this, I am beyond ANGRY. If I have to, I will file a lawsuit for the rebate amount plus all legal and court costs. I will take further steps that I am sure neither TigerDirect and Total Defense will like from a business/sales/profit point of view.  All this for a #$%^ $60 rebate !

Thanks.


This report was posted on Ripoff Report on 12/20/2013 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom/internet/TigerDirectcom-Total-Defense-Rebate-Total-Defense-Rebate-Internetnbsp-1108728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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