• Report: #916512

Complaint Review: Tire Kingdom

  • Submitted: Tue, July 24, 2012
  • Updated: Thu, August 16, 2012

  • Reported By: Amy — Tampa Florida United States of America
Tire Kingdom
1130 east fletcher ave tampa, Florida United States of America

Tire Kingdom they broke my tire and i paid to fix it tampa, Florida

*General Comment: i hear u

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I went in originally at this location to get an oil change.. advertised for 24.99. I left the shop to walk back to my apartment at approx 11:00am, i told them i had an appointment at three o'clock. That appointment was a client.

I figured  four hours was more than enough time to do my oil change. With that oil change came a free tire rotation. And many other services that checked the status of your car.

The shop called me at 1:00pm to tell me that someone(who ever had put on my right front driver tire last) had miss threaded the lug nuts. So they had to replace the lug nuts and the wheel studs on the front left tire. The parts, roughly twenty bucks, the labor 95! I said, well i cant afford that. They said, and i quote, "well, we can't put the tire back on without it."

The last people to touch that tire was another Tire kingdom on Fowler and 50th. Let's see.. they screwed it up, and now they want me to pay someone three hours after i dropped off my car to fix something they broke?? I said fine do it, but this left me with nine dollars in my account!

I had not heard from the since that one pm phone call, and with my appointment being at 3pm, i started walking back to the shop at two thirty, on the way there of course it pours rain. I get there at 240pm, and my car is still up in the air!

Now i understand these guys are busy, but my car has been there for hours, they said it would be done by two pm, i have a client to meet at three. So i have to cancel my client, losing money there, i am soaked to the bone standing in the waiting room, and still have no car.

When my car finally gets done, its 4pm. I tell the man at the Desk, hey look the last people to touch this tire, was a tire kingdom. He says "well maybe you can take this receipt to them and get your money back."
 
Are you serious!? I left crying, having no money in my account. My car was there for a total of five hours, i paid $170.00. Went in for a 25.00 oil change, left with two new lug nuts???? Kinda confused.

This report was posted on Ripoff Report on 07/24/2012 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tire-Kingdom/tampa-Florida-33613/Tire-Kingdom-they-broke-my-tire-and-i-paid-to-fix-it-tampa-Florida-916512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

i hear u

AUTHOR: Bill d - (U.S.A.)

c---the problem is- is how tire kingdom pays there sales employees------service mangers and sales guys get hourly + commisions(based on the profit of the ticket)------now--with this----if this sales guy would have said--yes--i feel for you and he would of just fixed your car(for free)(even though another tire kingdom f'd it up) he would of been minused money on his commsion cause it would of reduced his profit ------that is why he said take it to that store--so the guy who f'd it up loses money--not him--in all fairness--it wasnt his fault--he didnt f it up so why should he lose money on his check?????----BUT NOW!----here is something really sad--------this commision percentage they get off the profit is like 3%(but i do not know for absolute fact)-------in other words----it may have cost him around 5$ in commsions(maybe more)--but dont have exact figures but hopefully you get the jist of what i am sayin!!!--------SO MANY TIMES I SEE SALES GUYS NOT wantin to warranty tires cause they take a hit------i have seen times where someone wants to get a new tire cause they cant fix it or whatever(after buyin road hazard)---so the sales guy will say we dont have this tire here(even if they do) but this tire kingdom at this location has it so go there(then they screw another sales guy at another store)---i heard of this once and the guy went to the store to get a new tire(warrantied road hazard)they told him we dont have it so go to this location----customer goes to said location and they say no we dont got it--but this store has it(this store bein the original location he went to ) givin the guy the run around!!!!-----in other words-----everyone is gettin f'd cause no one wants to take a 5$ hit???-------pretty sad------i think if you make pay plans like this it gives people incentive to do shady $hit(and they wonder why business is the way it is)------i think the company needs to pay for mistakes---we are in the auto business--mistakes happen a lot--it just depends on how you treat that customer you made the mistake with to retain his/her business---most people will tolerate small mistakes--especially if no harm came
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