Complaint Review: Traxxas R/C - Plano, Texas
- Traxxas R/C 1100 Klein Road Plano,, Texas United States of America
- Phone: 1-888-TRAXXAS
- Web: www.traxxas.com
- Category: Miscellaneous Electronics
Traxxas R/C The Fastest Name In Radio Control Told Me Lies Plano, Texas, Texas
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I have a e-revo brushless edition #5608. I bought it one day because i wanted another r/c to play with. (now i know that was a bad idea i should of bought a r/c from team associated). My drive shafts kept breaking so i decided lets get the upgraded drive shafts from traxxas. Well I bought them and got them installed them in the truck and then i double checked to make sure that the shafts were all secure and in the right place.
Then i took my truck out on the road and slowly and i mean slowly drove up the road. Then i slowly i did not ram the throttle i slowly accelerated and the truck went by me and all i heard was a snap and a bang. Them shaft somehow broke the pin in less than 5 seconds and jammed the truck and the truck went flying in the air at over 70mph into a tree and the tree ripped one of my tires.
So i called traxxas and i complained about this and the guy said sorry and said send the shaft into me and he would send out a full set of brand new ones free of charge. The shipping alone costed me 25$ and the replacement shaft only costs 15$. I sent it in because to get the whole set it costed me 80$.
After a few weeks traxxas called me and said that they do not cover warrantee any shafts. So i really wasted 25$. It took 60$ worth of phone calls and yelling to finally convince them as a one time thing they would send out the set. I was very happy then. And i actually believed them.
Well after a couple more weeks I just received my broken shaft and a 15$ replacement shaft. But that was not the deal we made. They told me that they would send out the full set of shafts. I will be calling them later and telling them I give up with this yelling and this is very mean to a 14 year old and that they are liers. I will be telling all my club members about this and they will also be very disappointed.
They people I talked to were Kenny Cherry, Justin, and the person that told me that he was going to send out the full set and lied was Brueth. Also I wanted to talk to the person who runs Traxxas the manager. They also denied any information and would not allow me to talk to him/her.
This report was posted on Ripoff Report on 09/04/2012 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/traxxas-rc/plano-texas-75074/traxxas-rc-the-fastest-name-in-radio-control-told-me-lies-plano-texas-texas-936664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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