• Report: #781963

Complaint Review: USBID in Computer

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  • Submitted: Tue, September 27, 2011
  • Updated: Tue, September 27, 2011

  • Reported By: DINA of — CHILLICOTHE Ohio USA
USBID in Computer
Internet United States of America

USBID in Computer USB Port Avoid the ASUS netbook 1000HA due to the USBID ports not functioning at all. Many other problems. Internet

*Consumer Comment: No USBid Problems for me

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I purchased an ASUS netbook 1000HA in Feb. The USB Ports do not have the ability to change the ID number for my device.  After hours on the phone with customer service, they can not change the USB port number.  Here is what else to avoid: the keyboard fell apart in about 6 mths and they sent me another one. About the last 3 mths, have had problems with the screen going crazy with different colors and freezing..It happened once in a while, now it happens 6 to 8 times a day. 2 of the USB ports don't work anymore on the second computer. I spoke with CS, who is a supervisor, and I emailed her a picture of the screen and she told me to fax over a copy of the receipt. I Paid over 350 dollars for this piece of junk.

I want it fixed or a new one. Every attachment uses the USB ports so why can't I get this to work? there are alot of problems with this screen thing going on that I have read from others having the same problem. [continued below]....
..... they said they are aware of the problems but I still have to pay for it because it was 88 days out of warranty from when I called. thats less than 3 months! Custer Service called me today and spoke with management, and they said I have to send it in and PAY for the repair because it is only a 6 monts warranty. Well, I am just now 1 mth past, and this is a lemmon.

This report was posted on Ripoff Report on 09/27/2011 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/USBID-in-Computer/internet/USBID-in-Computer-USB-Port-Avoid-the-ASUS-netbook-1000HA-due-to-the-USBID-ports-not-functi-781963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

No USBid Problems for me

AUTHOR: Aaron M - ()

I've been using my Asus 1000HA extensively for years now, and thought I'd post a few comments.

First, let me address the two most common "complaints" -- the stiff touchpad keys and the placement of the right shift.  I don't have issue with the USBid.

TOUCHPAD KEYS: I also thought the touchpad keys were far too stiff until I realized I was using them wrong. The touchpad keys wrap around the front, and are designed to be "thumbed" at the front, not pushed down from the top. Once I figured out how to use them I found they are not the least bit stiff. It is actually a far better configuration than any other laptop I've used, because when you move your hand down to use the touchpad, your thumb is naturally placed in front of the laptop, and you can flick the touchpad keys from the front instead of trying to crowd all your fingers over the touchpad. With this design, I can now easily cut and paste with one hand, where as with other notebooks I typically have to work the keys with one hand while I use the touchpad with the other. Truly brilliant.

USBid PORTS: There are two on the right and one on the left. With my other laptop, having all three side by side was a problem because sometimes the item you plug in extends over another port. I had to use a multi-tap just to plug in all my stuff. The one on the left is toward the back, which is cool because I can plug in my Sprint wireless and it is out of the way.

KEYBOARD: I'm a big guy with big hands, and I have no problem touch typing on this keyboard. I'd say my typos have probably increased 2% as a result of the smaller size.

BOTTOM LINE: I wanted a notebook I could throw in my briefcase and keep with me at all times, and would also allow me to get real work done when I used it, without major compromises. This small notebook completely fills the bill.

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