• Report: #1112930

Complaint Review: Utsav Fashion Ptv. Ltd.

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  • Submitted: Sat, January 04, 2014
  • Updated: Sat, January 04, 2014

  • Reported By: Anonymous — Chicago Illinois
Utsav Fashion Ptv. Ltd.
Internet India

Utsav Fashion Ptv. Ltd. aka Utsav aka Utsav Sarees aka Utsav Fashion This company will take your order and payment, then fail to ship your goods and LIE to you! Jaipur Internet

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This company will allow you to order products, will promise shipment on a specific timeline, and then wil fail to ship the product or communicate with you about shipping.  Getting information takes multiple frustrating interactions with "customer service" with at least 24 hours delay before getting responses.  Totally unreliable, a waste of time and money. 

I ordered a lehenga... MY WEDDING DRESS.  Where is it? WHO KNOWS! They are currently 10 days past their 45 day shipping timeline.  When I asked the first time after they had missed the shipping deadline, they said it would take 4-5 days more.  Two days after that, it was 3-4 more days.  Then it was, "please give us 24 hours for that department to respond." Now today, they tell me it will take 14-15 more days (so, 25 days now after it should have shipped), along with written proof that they're lying to me in the multiple timelines they keep giving.  Did I mention that if you call in, the only information you get is "please give us 24 hours to respond?"  That's because their customer service hours, 9-9 Pacific, are created to be ONLY during non-business hours in India... they'll tell you they have no way of getting specific information.  It's a LIE.  DO NOT do business with these people! You'll never get your stuff. 

This report was posted on Ripoff Report on 01/04/2014 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Utsav-Fashion-Ptv-Ltd-/internet/Utsav-Fashion-Ptv-Ltd-aka-Utsav-aka-Utsav-Sarees-aka-Utsav-Fashion-This-company-will-t-1112930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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