• Report: #1085091

Complaint Review: Value Point Distributions

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  • Submitted: Mon, September 16, 2013
  • Updated: Fri, May 09, 2014

  • Reported By: TET — Leander Texas
Value Point Distributions
775 E. Blithedale, #529 Mill Valley, California USA

Value Point Distributions www.choosehottubsdirect.comwww.hottubsandportablespas.com Bait and Switch, Delay Tatics, and Dishonest Business Practices Mill Valley California

*UPDATE Employee: appeal on a complaint

*Author of original report: date typo in original report

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 We purchased a hot tub from Value Point Distribution on May 24, 2014. Model "Economy Lounger" 5-6 person hot tub, price $3600. It was to be delivered by July 24.

On July 22, we received an email from Steve Winston, Customer Service Manager, stating the hot tub was not on the shippment from China and we would not receive it. He offered us a different model: "Swan 46 jet 5-6 person hot tub" as a replacement and said it would be shipped in August. We accepted the replacement offer.

When the hot tub didn't arrive in August, we contacted Steve Winston, who assured us it was on the way. The hot tub arrived September 4 and IT WAS THE WRONG HOT TUB.  It was a smaller, 4 person model. The old BAIT AND SWITCH!!

We contacted Steve and told him we wanted a full refund and for Value Point Distribution to pick up their hot tub.

Steve said he "couldn't do anything" without "speaking to the owner". We have not heard from Value Point Distribution since, the unwanted hot tub still sits in our back yard, and we have not received a refund.

This is a Dishonest Business and I don't understand why the state of California has not shut them down. BEWARE-do not purchase from this sham of a company.

This report was posted on Ripoff Report on 09/16/2013 10:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-Point-Distributions/Mill-Valley-California-94941/Value-Point-Distributions-wwwchoosehottubsdirectcomwwwhottubsandportablespascom-Bait-1085091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

appeal on a complaint

AUTHOR: valuepointdistribution - ()

Good day,

This is Diocelin Baring, I am the Marketing Manager of valuepointdistribution.com. I want  to file an appeal regarding the complaint that found here http://www.ripoffreport.com/r/value-point-distributions/mill-valley-california-94941/value-point-distributions-wwwchoosehottubsdirectcomwwwhottubsandportablespascom-bait-1085091. As you can read on that report, the complainant said that they purchased a product from our company last May 24, 2014 but that date has not even arrive yet since May 2014 is just started. This person is not a real customer because this complaint is obviously highlights a date that doesn't exist
Please review this report again and try to delete some statement to make things right.
Thanking you in Advance,
Diocelin Baring
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#2 Author of original report

date typo in original report


 Hot tub was purchased on May 24, 2013...not 2014.

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