- Report: #556134
Report - Rebuttal - Arbitrate
Complaint Review: Visual Concepts
Visual Concepts4357 Harris Blvd Charlotte, North Carolina United States of America
Visual Concepts Chris Green- owner a security camera installation company of Charlotte, North Carolina
*Author of original report: Video Concepts Rebuttal
*Consumer Comment: Installation of Surround Sound and Outdoor Speakers
Chris Green of Visual Concepts does lousy work and doen't even seem to know what he is doing. One camera was wired through the trees, one of which is dying. When finished the Cameras plugs were plugged into cheap surge protectors with the wiring running through the side of the house.
He claims he backs his work but I had trouble from the start. I was supposed to be able to watch the cameras from my bedroom TV but couldn't. The wiring behind the livingroom TV was wound so tight and the actual connections so loose that I couldn't dust without something coming loose. One camera was getting reflections from the sun and he claimed it was a bad camera. He DID replace the camera, however since it was reflection it still happens. The second camera went out in less than 4 months at which time he wanted $85.00 to come out because I lived so far from Charlotte (24 miles). He said the camera was under warranty for a year but not his work.
He doesn't return phone calls and says he will call you back and doesn't. He says he's coming out and never does. I have waited all day for him.
It wasn't until my son told him he was going to contact the local TV station that he finally came out to fix the mess he made and supposedly fix the broken camera. He replaced the transformers, ie the plugs on all the cameras as one of those were overheating also. Guess what the camera is still not working and when I tried to view another camera the whole system went to blue and is not responding. He is supposed to come back out but that remains to be seen. However my son did contact the TV station and they are now involved. They loved it when he told me they were customers of his and said it made "a richer story".
I am out $1,800 plus the damage to my home. I believe life is one consecutive lesson and if I learned something then it was worth it. Now I want everyone to learn from my expensive lesson and take heed.
This report was posted on Ripoff Report on 01/18/2010 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Visual-Concepts/Charlotte-North-Carolina-/Visual-Concepts-Chris-Green-owner-a-security-camera-installation-company-of-Charlotte-No-556134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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