• Report: #823238

Complaint Review: WEI Mortgage Corporation REVIEW: WEI Mortgage commitment to customer satisfaction. WEI provider of residential mortgage lending services to clients in 38 states,

  • Submitted: Sun, January 15, 2012
  • Updated: Sun, January 15, 2012

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona USA
WEI Mortgage Corporation REVIEW: WEI Mortgage commitment to customer satisfaction. WEI provider of residential mortgage lending services to clients in 38 states,
9707 Key West Ave Ste 110 Rockville, Maryland United States of America

WEI Mortgage Corporation REVIEW: WEI Mortgage commitment to customer satisfaction. WEI provider of residential mortgage lending services to clients in 38 states, tightly knit company that values integrity, teamwork, accuracy, efficiency, and 100% customer satisfaction. WEI is a proud member of Mortgage Bankers Association (MBA), the U.S. Department of Housing & Urban Development (HUD), an approved lender with Freddie Mac, and now receives a positive rating for their serious commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program as a Verified Safe Business.

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Ripoff Report REVIEW / WEI Mortgage Corporation Commitment to Customer Satisfaction WEI Mortgage Corporation now a proud member of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike. Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member company. When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction. ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES. By Ed Magedson - Founder, Ripoff Report W EI Mortgage Corporation approached Ripoff Report to resolve the issues in the reports posted on our site. The company has pledged a commitment to 100% consumer satisfaction. WEI has allowed Ripoff Report to send an email to all of those who have filed a complaint in the past, letting the customer know the member business wanted to make things right with them -- whatever it takes to do so. Ripoff Report, as always, monitors these emails to ensure the member business does what they have agreed to do. WEI recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. Complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation WEI has made organizational changes allowing its clients and employees a more streamlined approach to problem resolving and a commitment to a great client experience. Because they want customers to know they will resolve any and all customer issues, WEI Mortgage Corporation has joined the Ripoff Report Corporate Advocacy Program. The company states that, on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our customers with respect and dignity. Out of nearly a decade of customer service in mortgage lending, WEI has had less than five complaints in all of the 38 states WEI is currently licensed in. WEI MORTGAGE CORPORATION CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS WEI Mortgage Corporation (WEI) is a direct lender and an independently owned mortgage banker incorporated in 2002, facilitating top quality conventional and government residential mortgage loans. Their licensed loan officers are experienced and have extensive real estate knowledge and background with a goal to help customers obtain best-fit lending products through conservative underwriting and corporate philosophy. It is a philosophy that stands the test of time, for clients and trading partners. Seeing clients' financial success truly makes the people at WEI happy. This is evident by their referral base which places their trust in the WEI name and continues to grow over time. WEI offers personalized, one-on-one services to customers on how to apply for a mortgage loan to purchase a home or refinance to a lower monthly payment. The people at WEI also help homeowners to change an existing adjustable rate mortgage into a fixed rate mortgage so that the customer doesn't have to worry about changing monthly mortgage payments. Many products offered at WEI are designed to tailor to the needs of each customer's unique financial background. Customer satisfaction is the top priority at WEI Mortgage Corporation. WHY WEI IS BETTER THAN THEIR COMPETITORS "WEI's agents meet our clients, get to know them, and provide excellent customer service experience. In fact, 90% of WEI's business comes from referrals out of existing clients. WEI's approach with each client is truly the old fashioned way. However, WEI is geared with extremely customized and highly sophisticated technology, enabling WEI's operations function around the clock with speed and efficiency. Over the years, WEI has built a vibrant referral network and continued to offer more financing plans and products to meet your borrowing needs. The open door policy at WEI encourages and welcomes all suggestions and comments, so that we may better serve our clients and business partners. With a diverse and multi-lingual staff, WEI is able to serve a variety of clients with ease. Our focus and commitment to excellence is our top priority." "With our paperless initiative, we have built our internal IT systems to track every piece of paper coming into and out of our office online, all of which are electronically archived. Clients will be able to complete entire application process electronically. Our staff and loan officers are able to view and to manage their cases from our secured networks. Best of all, this initiative reduces the amount of paper in our desks, enables us to better serve our clients and increases privacy and customer sensitive data protection." "The most valuable asset at WEI is its staff. WEI hires the very best and brightest talent who are enthusiastic and passionate to fulfill WEI's mission of providing first-class mortgage lending services. In exchange for their talent and rive, employees are provided with an engaging, diverse workplace and resources they need to grow their careers. As a result, WEI has a very low turn-over rate compared to our competitors in the same industry." WEI Mortgage Corporation / Statements from the owner. "My name is Wesley Yuan, and I am the president of WEI Mortgage Corporation. WEI Mortgage started with a simple belief in mind -- that is, we can only grow if we have earned your trust and brought you responsible and straightforward lending services. We take pride in our expertise and ability to guide homeowners through the loan process with ease and confidence. Helping you achieve the goal of homeownership is WEI's mission. Seeing you and your family as financially sound and enjoying homeownership are the rewards of our jobs. I can think of so many clients and their families, referrals coming back multiple times to WEI for their mortgage needs. We value those relationships and sincerely hope to grow with our customers." QUALITY PRODUCTS. WEI specializes in prime A paper conventional loans, competitively and aggressively priced high-balance agency, true Jumbo fixed-rate products. Other products such as HOC/community lending products, government insured - FHA/VA loans, reverse loans are all offered here as well. Underwriting approval turn-around time is usually within 24 hours with extremely fast closing cycles. ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH . Complaints sometimes come from misunderstanding between a lender and a client on a highly complex financing process, especially due to recently tightened regulations. WEI has trained its loan officers to explain in simple terms and has made many resources available for clients to get educated about the entire process. However, depending on the comprehension level of each client, sometimes the process / lender's decision seems to be difficult to understand. Each lender has its own guidelines, sometimes making sense for one case but not for another. A lender simply could not approve every case. A loan approval and denial decisions are made by the results of what is presented by the client and various 3rd party reports. WEI then validates all of the information and makes a decision based on its conformities to current lending requirements. WEI would inform our clients of the outcome as soon as it is available. If denied, they may have the option to seek financing with another lender. If approved, the assigned loan officer will guide the client through underwriting to closing. An accurate lock can be sent in after an underwriting approval is generated and all documents required are in file. An inaccurate/invalid lock often is a result of assumptions that were made due to factors that were not finalized or available at the time of the lock. As stated above, WEI Mortgage Corporation is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. Ripoff Report is proud to give WEI Mortgage Corporation a positive rating after speaking with the management and emailing anyone who filed a complaint in the past. WEI Mortgage Corporation has made efforts to ensure that all customers were satisfied and CEO Wesley Yuan assured Ripoff Report that this company has an improved business model that features customer satisfaction as the top priority. Wesley Yuan of WEI stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with WEI remain strong, consistent and positive. STATED IMPROVEMENTS FROM WEI MORTGAGE CORPORATION. "WEI Mortgage Corporation's goal is to close each application efficiently with a competitive rate. Loan officers will communicate with clients regarding any concerns with the approval, status throughout underwriting, and regarding the rate lock process. Moreover, WEI uses up-to-date technology to increase the efficiency of the loan process. We continue to invest heavily in our staff and systems in order to provide the easiest and fastest way to communicate and conduct business with our clients. For example, WEIs clients receive notices, disclosures, and various resources through email with easy to follow instructions, cutting down on time and paper as a result. If requested, these emails can be presented into different languages for ease of understanding. WEI has also established a loan officer training system in current guidelines and customer service. Please email customerservice@weicorp.com for any suggested improvements to our current process." CONSUMER INFO .. WHAT TO LOOK OUT FOR IN THIS INDUSTRY Many unethical and illegal tactics are used in the mortgage industry. One of the most common is the bait-and-switch scheme, which means a mortgage company has quoted an unrealistic product/pricing that they cannot deliver and, instead, leads the consumer along with lies. When it comes close to settlement, the product and rate begin to change. If someone from a mortgage company just simply "promises" a client without reviewing supporting documentation, this could very likely lead to a bait-and-switch scheme. Mortgage business is mostly from referrals, and only when delivering what is promised can we get continue referral business. After performing a credit check and obtaining proof of income, assets, title info along with an appraisal, WEI's loan officers know fairly certain what can be offered realistically, and will guide the client in the right direction. A loan officer would then submit the file to underwriting for further review, and communicate with the client if there are other issues. If all conditions are satisfied, the file will go to closing. WEI does not advertise a product without clearly stating the major assumptions used. The key from the client is to give as much documentation requested as possible so that WEI is enabled to render a lending decision quickly. *Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that WEI Mortgage Corporation will do whatever it takes to make sure their customers are properly taken care of. In the future, if anyone has any complaints or concerns with WEI Mortgage Corporation, you are invited to contact them directly via email: customerservice@weicorp.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call WEI Mortgage Corporation directly at 800-WEI-5600. As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with WEI Mortgage Corporation or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com ..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with WEI Mortgage Corporation. Here's why. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about WEI Mortgage Corporations Commitment to Excellence and Consumer Satisfaction..... Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


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This report was posted on Ripoff Report on 01/15/2012 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/WEI-Mortgage-Corporation-REVIEW-WEI-Mortgage-commitment-to-customer-satisfaction-WEI-provider-of-residential-mortgage-lending-services-to-clients-in-38-states/Rockville-Maryland-20850/WEI-Mortgage-Corporation-REVIEW-WEI-Mortgage-commitment-to-customer-satisfaction-WEI-pr-823238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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