Waste Management Customer Service Nightmare Nationwide

I have trying to get my bagster picked up since Nov 17th. I was asked to move it closer to the street, I did that, in spite of the fact that the bag was well within the 16 ft limit requested on the placement faq. I unloaded it and did so. Sent second request for removal. Got an email that the bag had picked up and it was still there two days later. No reason as to why.
Third request denied and pickup cancelled, was told that they could not use the crane to pick it up from the yard and requested that I move it to the street or the parking area next door, which is not my property, and contrary to THEIR policy. Waste Management says that they can’t use their crane to pick it up from an incline, that it MUST be on street level. Funny, that isn’t mentioned ANYWHERE in their placement policy.
This is a complete nightmare. No hope in sight for resolving this because I am caught in arbitrary policies of which no mention is made.