- Report: #508821
Report - Rebuttal - Arbitrate
Complaint Review: Whirlpool Corporation
Whirlpool Corporation553 Benson Rd Benton Harbor,, Michigan United States of America
Whirlpool Corporation Tradewinds Central Air Conditioner is a lemon. Benton Harbor,, Michigan
WHIRLPOOL CENTRAL AIR CONDITIONER:
Whirlpool Air Conditioner
Serial No: 1603F36064
Not sure what date, but unit froze up. Part had to be shipped. A coil was sent overnight and replaced
Better Business Bureau of
Thank you for contacting the Better Business Bureau. Your complaint was reviewed by the Bureau on
Your complaint has been applied to the following business:
The case has been reviewed and has now been forwarded to the business for their response. This business has until
Received Response from Whirlpool: : This is a licensed product that has the Whirlpool name on it. On
No, I am not satisfied. I bought the air conditioner from Whirlpool not Tradewinds. It has Whirlpool name on it, therefore I feel they should fix the problem. I bought it from Whirlpool because I trusted their name. All of my appliances (dishwasher, refrigerator, electric range, washer and dryer) are Whirlpool and I have never had a problem with them. Does this mean that if they aren't going to stand behind a product with their name on it, they won't stand behind the appliances? I have been without air conditioning for almost 2 months. I have already spent $900.00 for repairs.
Better Business Bureau Response
The BBB is in receipt of your additional on-line comments. After review, it seems that we are unable to assist further in this matter against Whirlpool. Based on the company's response, it seems that the item may have been manufactured by a different company for Whirlpool. Most likely, the warranty is through the true manufacturer, who is seems is Tradewinds.
We suggest you carefully review the warranty to determine how to obtain warranty service. If the warranty is from Whirlpool, please provide a copy of the warranty and we will contact the company again in an attempt to have them honor the warranty as written. If the warranty is through Tradewinds, we suggest you contact that company directly. if you cannot locate the warranty, we suggest you contact Tradewinds directly as instructed by Whirlpool.
At this time, we will make note of the fact that you are dissatisfied with the company's response and close the complaint accordingly. Upon receipt of warranty information, we will continue processing the complaint as needed.
This report was posted on Ripoff Report on 10/13/2009 07:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool-Corporation/Benton-Harbor-Michigan-49022-2664/Whirlpool-Corporation-Tradewinds-Central-Air-Conditioner-is-a-lemon-Benton-Harbor-Michi-508821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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