• Report: #710508

Complaint Review: Wholesale Furniture Brokers

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  • Submitted: Sat, March 26, 2011
  • Updated: Wed, January 08, 2014

  • Reported By: Celia — Red Deer Alberta Canada
Wholesale Furniture Brokers
#103 - 1366 Hugh Allan Drive Kamloops, British Columbia United States of America

Wholesale Furniture Brokers Buyer Beware of Lack of Problem Solving Action by Wholesale Furnmture Brokers Kamloops, British Columbia

*General Comment: If...

*Author of original report: Email note from www.gowfb.com of "Impasse"

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After my experience with an online furniture order from Wholesale Furniture Brokers (www.gowfb.com) I am warning prospective customers that when/if a problem occurs it is not always dealt with and the problem can spin into months of lost time, stress and frustration. ALSO - read the restrictive and expensive Return policy and Claims procedure BEFORE you buy. Do a search for complaints against Wholesale Furniture Brokers (gowfb.com) and read other customers' experiences. BUYER BEWARE. 

Here is the brief version of my experience omitting all the phone calls and email notes that have passed to get absolutely nowhere:

I ordered and paid for a platform bed from Wholesale Furniture Brokers (gowfb.com) on Oct 22/10 and told it would be delivered in Dec/10. It was a Christmas gift.

After many shipping delays the wrong bed was delivered on Jan 17/11! Advised Wholesale Furniture Brokers (www.gowfb.com) of problem.

Correct bed arrived February 1/11. Advised Wholesale Furniture Brokers (gowfb.com) that correct bed had incorrect legs. Demanded refund.

It is now March 26/2011 and after many requests by phone and email I do not have a refund. Wholesale Furniture Brokers (gowfb.com) says they'll 'offer' a refund but want to pick up the merchandise first - not a chance that's going to happen.  So after over 5+ months of communication with this company there does not seem to be any sort of resolution in sight.

I have reviewed other online complaints about Wholesale Furniture Brokers (gowfb.com) and found that this is not unusual behaviour when there is a problem with an order.

I want my money back and for Wholesale Furniture Brokers (gowfb.com). I want Wholesale Furniture Brokers (gowfb.com) to be upfront and to post negative reviews as well as the glowing reviews at www.gowfb.com  so that other consumers can take make a considered decision before ordering from Wholesale Furniture Brokers (gowfb.com).

This report was posted on Ripoff Report on 03/26/2011 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wholesale-Furniture-Brokers/Kamloops-British-Columbia-V1S-1L8/Wholesale-Furniture-Brokers-Buyer-Beware-of-Lack-of-Problem-Solving-Action-by-Wholesale-710508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 General Comment

If...

AUTHOR: Tyg - ()

 See here is the problem. You state that you made this purchase in 2011. Its now 2014. After 30 days they are under ZERO obligation to give you ANYTHING back. LEGALY once the return window has closed, they dont have to do diddly squat. So you ended up with the right bed but wrong legs. It wouldnt change the beds ability to allow you to sleep on it. So you DO have a bed. You cannot get a refund 5 months after your purchase, no matter how many negative reports you file.

If you will not give back what you DO have, then they are not going to go forward with a refund. Pretty cut and dry actually. They already have your money and they dont have to give it back as you have a bed from them. To them the case IS resolved. It may not be resolved to YOUR satisfaction but since you chose to fight them on the return, then to them THEY are done with YOU.

You cant sit there and act all self entitled and make demands if your not going to do your part in order to get the refund. Then you post a negative review. ANYONE who reads your post is going to see that YES there were issues and the company tried to do right by you. Your post really reads "This company wont let me keep this bedset AND give me a refund because they made a mistake" Mistakes are going to happen. They are ONLY human. And before you start on your rant, I want you to REALLY look at yourself and then tell everyone that YOU have NEVER EVER MADE A MISTAKE. When you can admit that YOU have never made a mistake, then we will start worshipping YOU in church. Until then YOU need to have MORE patience in dealing with your fellow human beings. They are beutiful imperfect creatures as we all are and events happen that are outside of our control.

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#2 Author of original report

Email note from www.gowfb.com of "Impasse"

AUTHOR: time_for_a_revolution - (Canada)

April 7/11. Sent another note to Wholesale Furniture Brokers asking where is my refund? They responded by saying that since I won't relinquish the bed without the refund, and they won't process the refund without the bed, we are at an impasse. 

They'd have the bed and my money and I'd still have nothing. 
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