ED Magedson – Founder
World Gaming VirginGaming, Sarah, Ben from customer support This issue has occurred on and off for the past 2 years that I have played on this site. ontario, canada Internet
This issue has occurred on and off for the past 2 years that I have played on this site. Most recently it happened today this week. It seems that they are not following their own rules and policies, where 1 rep says 1 thing, the next will say the complete opposite and either way they will not fix the issue. Yesterday I played a match on this site in which the opponent quit to avoid losing the match and I contacted support to get the win, only to be told by sarah at support to contact the opponent and replay the match. I missed on $5 there. Today I was playing a game and lost connection during a tied game. within 5 minutes support gave me the loss and took my $4 that I wagered. I emailed support, only to be told my Ben that I was given the loss for disconnecting while the game was tied. SO I said GREAT! thank you for clearing this up. This means that Sarah made a mistake the night before. Common sense that they owe me money either way.
I emailed ben right after he emailed me, I asked him to refund my money and all the money in the past years that I was wronged the same way ( over $50) I was immediately ignored. This was at 12:48pm. I did not receive a reply. So i emailed them again to get an answer, yet they did not reply. I emailed 5 more times to see if this was an error on my part or if the email was down or not going through, yet no answer. I logged in to the fifa14 lobby and asked a few guys to email support and tell me if they got a reply, They were replied to within 5 minutes. So obviously one I proved my point and asked for all my money back, I was blocked from contacting them. I chatted with a gentleman from support named Mario, He never answered me. ( he usually answers right away) I thought this was odd..
I emailed again around 5 pm, i received an email from Sarah ( the same rep that was involved the night before) she said that I was being banned for 7 days for spamming emails. This is an unethical practice they used to ban me. They ignored me, knowing that I was sending emails that they never replied to. they let me send and send without reply, only to ban me and NEVER addressed the main issue at hand. They never resolved nor answered my main issue. That one of them was wrong. either Sarah or Ben are wrong, but they will not admit it. They chose to ignore and ban me, a paying customer for. This site must be an at home business because I have never encountered such incompetence from a support team. After chatting wit a few other paying members, I discovered that this is a massive issue with this company, all you have to do is google 'virgin gaming scam' you will find hundreds of complaints across different platforms and websites. To recap, I was wronged and set up to get banned. Now they will not answer my emails. They do not use a customer phone line, which makes it impossible to find someone accountable. Below, you will find the last email I sent them with both ticket numbers.. they never answered. They prefer to ignore and run away from this..
Please return my money. two reps are saying opposite things and I lost my
money both ways.
#1566126: this is the ticket for today when Ben decided to give me the loss for droppng
connection on a tied match. do you not see the issue here??????
#1565288: is the ticket number where sarah did not give me the win when my opponent disconnected on
a tied game. she made me replay it or cancel it. and today I lost
connection during a game and they gave my opponent the win when the game was tied! this is the worst call iv ever seen from you guys. one of you is right and either way you owe me money from yesterday or from today. you need to be fair and treat everyone the same.
This report was posted on Ripoff Report on 07/30/2014 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/World-Gaming/internet/World-Gaming-VirginGaming-Sarah-Ben-from-customer-support-This-issue-has-occurred-on-an-1166280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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