• Report: #918548

Complaint Review: Wyndham Vacation Resorts

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  • Submitted: Fri, July 27, 2012
  • Updated: Tue, October 15, 2013

  • Reported By: CS — Knoxville Tennessee USA
Wyndham Vacation Resorts
8427 SouthPark Circle, Suite 500 Orlando, Florida United States of America

Wyndham Vacation Resorts Wyndham Vacation Ownership, Wyndham Worldwide Coerced, Mislead, Opened Charge Accounts, Taking my money every month Orlando, Florida

*Author of original report: Contract Cancelled

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We have been Wyndham owners since 1999.  The resorts are great, the staff is also attentive and welcoming.  However, the sales offices cloaked as Member Services are pressure cookers where money trumps truth.  Should you prevail and NOT purchase an upgrade, you are directed to sign a form that says you were made this incredible offer and refused it, implying it will never be offered again. 

We made the mistake of saying yes at our most recent visit, but were not advised of the recission period, which has diminished significantly since our previous purchase.  After getting some advise and reading the contents of the agreement, we are no longer interested in continuing our membership and have started the process.  The contract has changed over the years.  Sending a guest to a Wyndham resort used to be free. 

Now it is $130, $99 if you make the reservation yourself.  Why?  This is supposedly paid for!  The agreements can be changed at any time by the Board.  No member/owners such as ourselves are allowed to be on the board.  Maintenance fees continually increase.  Distortions that our maint fees can be paid by renting it out are a joke.  Unused points each year used to be transferred by Wyndham to other wners who needed them - no more.  And the selling point that you can pass it on to your heirs is not an option.  Their intent is that the ownership goes on in perpetuity.  Don't be fooled.  This is a money pit.

This report was posted on Ripoff Report on 07/27/2012 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wyndham-Vacation-Resorts/Orlando-Florida-32819/Wyndham-Vacation-Resorts-Wyndham-Vacation-Ownership-Wyndham-Worldwide-Coerced-Mislead-O-918548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Contract Cancelled

AUTHOR: CS - ()

 We finally received documentation that our contract is cancelled as of Feb 2013.  There is a repossession notice on TransUnion, but no other negative comments.

#1 - Stop paying. 

#2 - Prepare and send a Cease & Desist letter to stop collection efforts outside the law.  Include notification that calls will be recorded.

#3 - Prepare a "My Story" letter describing in as much detail as possible what occured during the sales presentation(s), lies they told, names of participants, money spent / lost, and send it to the AG of the state in which the contract was signed, your home state AG, Consumer Financial Protection Bureau (Federal agency), FTC, Better Business Bureau in each state, plus the home state of the corporation.

Share the story on every ripoff and consumer site that can be found.

Good luck to others working on getting a cancellation.

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