• Report: #1053677

Complaint Review: Yancey Events | Ripoff Report Verified™ …businesses you can trust. Yancey Events, an education company that teaches thousands of students every year to unlock the secrets of real-estate investing. Yancey Events’ number one priority is success of students. Giving one-on-one attention to every individual who joins the program, providing them ongoing opportunities to succeed, creating a truly exceptional student experience & real-estate investing secrets.

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  • Submitted: Fri, May 24, 2013
  • Updated: Tue, March 10, 2015

  • Reported By: Andrew Saltman — JACKSONVILLE Florida
Yancey Events
Las Vegas, Nevada USA

Yancey Events REVIEW: Yancey Events’ goal is clients feel safe, confident & secure when doing business with Yancey Events. Yancey Events is dedicated to client satisfaction, exceptional client experiences & success. Employees trained to do whatever it takes to make the client happy. Scott Yancey is pleased to have Yancey Events join the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Las Vegas, Nevada.
*UPDATE:Yancey Events recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: March 10 2015: Yancey Events remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Yancey Events is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Yancey Events has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Yancey Events has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Yancey Events remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Yancey Events is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Yancey Events for its commitment to excellence in customer service.

Ripoff Report’s discussions with Yancey Events have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Yancey Events listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Scott Yancey, creator of Yancey Events and a hit television show, has informed Ripoff Report that his philosophy is that the viewers of their show are their greatest asset. As a successful real estate investor, television star, and businessman, Scott Yancey feels it is critical to listen to his clients and respond properly. By always putting his customers first, Scott Yancey hopes to maintain Yancey Events as a successful enterprise both now and for many years to come.

Another top executive of the company told us that Yancey's personal business philosophy is based on the premise that real estate investing can be fun and exiting. Yancey Events' mission statement says it all: "Our goal is to provide our clients with the best real estate education in the industry.” One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “Yancey Events (and Scott Yancey) have an amazing set of programs designed for real estate enthusiasts. You will not be disappointed. They are serious about meeting commitments, and deliver on all their promises.”

The information provided in this report below is based on comments made by Jon Millar during an onsite inspection held by a third party verification company with no biases toward Yancey Events.
Yancey Events is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Yancey Events provides education, tools, and resources for real estate investing. Their target market consists of anyone who is looking to financially better their lives.

They are an education company that offers coaching and seminars. People who are involved with their company are typically new to real estate investing, some are just seeking more education, and some are already successful real estate investors.

Their company acquires leads for potential clients through direct mail, internet marketing, and outbound calls. Anyone who shows interest is presented with the opportunity to purchase lists that are approved DNC and TCPA regulations.

When presenting to individual consumers, Yancey Events follows a specific sales process. First, there is a seminar which consists of a 2-3 hour presentation on different topics. The price of their services is explained upfront. Then, there are two sales breaks for questions. Lastly, they follow up on “warm leads,” which are people that are interested but may not have the money, or people who are undecided.

During the onsite interview Jon Millar was asked about some of the complaints their company receives: “Most of our complaints come because of the free gift. However, we resolves every complaint, none are left unresolved. We honor the three day cool off period. Most of the time, even if it’s after that time period, we will still give their money back.”

Mr. Millar was then asked to describe a specific situation where a client was not satisfied with the level of service they received, he explained, “A person was unsatisfied with a particular coach. The owner personally received an email and she was set up with another coach. We also gave her another 3-day refresher course for free. The customer was satisfied.


Yancey Events – Customer Care

Since complaints were made on Ripoff Report, Yancey Events have made some changes to ensure that customers are receiving the best experience possible. They maintain that they no longer give the gifts at the end of the day. If someone wants them early, they will be provided with one. They also make sure any negativity is resolved immediately.

In a leadership role within their company, Mr. Millar advises his employees to do whatever it takes to make the client happy. They have weekly calls with their 11 teams to drive that motto. They also hold biannual meetings to retrain employees on these ideals. Their training is centered on providing the best customer service possible. Their expectation is to have hard working people with integrity.

When asked what their company has done to remedy the concerns from complaints made on Ripoff Report, Mr. Millar stated, “We now have audio and video monitoring with a scripted sales pitch. At each purchased three day seminar we go over expectations and outline what we will cover. We make sure the people will understand what they’ve bought and what their expectations are. If they have any concerns, we stop immediately and address their questions. We provide a survey at the end of the seminar and if we discover that the customers have been misled in any way, the seller is fined or fired.”

Yancey Events is honored to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program. Their goal is to have zero complaints and they believe this is a step in the right direction.


Scott and Amie Yancey are Flipping Vegas on A&E

Scott Yancey is back in an exciting new season of Flipping Vegas on A&E. Follow Scott and his wife Amie as they navigate the wild Las Vegas real estate market. For those who would like to learn to invest from Scott Yancey, visit our events page and come to our next event!

Flipping Vegas follows Scott and his team which include his wife and interior designer Amie, and a host of wild project managers and beautiful real estate agents as they work to breathe new life into run down properties. Despite the roadblocks, the conflict, and the drama, Scott always finishes what he starts, leaving behind a beautiful new home, excited new homeowners and most importantly, a profit in his pocket.

Yancey Events – Tuition Reimbursement

"Yancey Events offers to some purchasers of its Real Estate Education Workshop package a risk-free Tuition Guarantee. We promise and affirm to you, if you received a certificate at an event, that we will refund ONE HUNDRED PERCENT (100%) of your Real Estate Education Workshop tuition if you close a new positive cash flow real estate transaction and submit the supporting documentation to us (as outlined below) within 100 days of your date of purchase.”

Yancey Events / Scott Yancey explains “our customers are our greatest assets."

"Our number one priority is the success of our students. By giving one-on-one attention to every individual who joins our program we have created a truly exceptional experience.” ~ Scott Yancey

Yancey Events’ staff of instructors have expressed that they feel very confident doing their job. One instructor stated "I have seen Scott Yancey take personal interest in the success of each of his students. Plus, with Scott, what you see on television is what you get. He truly has that much excitement for real estate investing. His ideas are fresh and are working, otherwise he would not be unfolding them on national television each week.”

Yancey Events takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: “Yancey Events provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Scott is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.” Yancey Events also participates in many charity projects throughout out the year.


STATED IMPROVEMENTS FROM YANCEY EVENTS.

Yancey Events recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation Yancey Events has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Scott Yancey, Ripoff Report is convinced that Yancey Events is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

--------------------------------------------

Yancey Events Scott Yancey and Yancey Events... Las Vegas Nevada

I attended a Scott Yancey event in Jacksonville.  I was informed by phone, email and television that Scott Yancey would be there.  Instead he was not there and he does not attend these events.  It was a bait and switch or at the very least false advertising.  He turned a fan into someone who feels violated and hopes that punitive damages come from this.  Please do not attend these events believing that he will be there.  He is just using his star power to pump these events that will try to sell you over priced workshops up to $10,000.  It such a scam it makes me want to puke!


This report was posted on Ripoff Report on 05/24/2013 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Yancey-Events/Las-Vegas-Nevada/Yancey-Events-Scott-Yancey-and-Yancey-Events-Las-Vegas-Nevada-1053677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Author of original report

Ryan Oliver

AUTHOR: Andrew Saltman - ()

Ryan Oliver who was the speaker instead of Scott Yancey in their bait and switch scam and false advertising pouted in defense when I confronted him about the scheme he said that I had a crush on Scott Yancey, but wouldn't he be the one with the crush on him since he works for him?  I'm straight Ryan, just was looking for some foreclosure flipping tips from someone who actually has star power unlike you.  I have gone from fan to pissed off investor.  I'm so diappointed in the whole situation, this has been the first time I have been scammed by an event.  I went to a stock Robert Kiyosaki event but at least I knew he was not going to be there.  Ryan Oliver did not offend me but he seems to be a pawn in the stars shadow.

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