- Report: #858684
Report - Rebuttal - Arbitrate
Complaint Review: YourStoreOnline.com
YourStoreOnline.comInternet United States of America
YourStoreOnline.com http://www.yourstoreonline.net/ Back-order rip-off Internet
*Author of original report: Delivery!
*Author of original report: Another month, no shipment
*Author of original report: Response from seller
*Author of original report: Still waiting
*Author of original report: Another month, no product shipment
*Author of original report: April 3, 2012
3 hours later, the 'store' sent me an e-mail stating "Your order is being prepared for shipment and you should have it soon. We will e-mail you again when your order is in transit and about to be delivered to you." With an Order number. I figured with that statement, they had eyes on employees filling out orders in the back room, packing boxes, etc.
On 2/23/2012; 2:28 PM the 'store' sent me another e-mail "We apologize for the inconvenience but your Peanut Butter Maker is on a back-order. Our manufacturer could not keep up with the demand for this item and their promised delivery date was inaccurate. The Peanut Butter Maker is scheduled to be coming in stock the first week in March. Your order will then ship through ups within 24-48 hours. You will also be emailed a tracking number at that time. Please let us know if you would like to keep or cancel this order ASAP!" I told them I still wanted the machine, and let me know since I did not need it until the 10th day of March (birthday party, it was intended as a gift). They never responded, but went ahead and cashed my payment 4 days after original order (which I didn't find out until I looked at my bank statement).
I e-mailed the guy who sent the last e-mail and he did reply, but he back-ordered the item even further! Stating; "We do apologize for the confusion with your order. Upon review your order was processed for shipment however the product had gone on back-order and is out of stock. We have been working closely with the manufacturer in an effort to get your order shipped. The product will be back in stock within 8-15 business days mailed out ASAP. In the mean time please let us know if there is anything else we can do as your order is important to us.
I have not heard anything else from this company. I doubt I will receive the machine. The BD-party is long gone, and I had to pick out a gift on the way. It wasn't as special as I had hoped - because these folks don't do what they say.
Today is 3/24/2012, 10:36 AM.
I just looked on line...guess what? The peanut butter machine is STILL listed as 'in stock' (
http://www.yourstoreonline.net/peanut_butter_maker/id980123/product.html ) Can you believe this? I told them in the last e-mail that they were still listing the item as available (that's what 'in stock' means to me...I'm sure I am not alone in thinking this.
What I think of them is not polite to print.
This 'store' is simply a brokerage. They do not have anything 'in stock'. They just list a bunch of items on a their web-site, from small manufacturers who need a marketer. And, they do not keep their web-site up-to-date.
I will not order anything else from them, and encourage others not to either.
This report was posted on Ripoff Report on 03/24/2012 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/YourStoreOnlinecom/internet/YourStoreOnlinecom-httpwwwyourstoreonlinenet-Back-order-rip-off-Internet-858684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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