• Report: #818146

Complaint Review: ace industrial supply

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  • Submitted: Wed, January 04, 2012
  • Updated: Mon, April 09, 2012

  • Reported By: auto repair — LITHONIA Georgia United States of America
ace industrial supply
7535 San Fernando Blvd Burbank, California United States of America

ace industrial supply charged me 367.99 for a order that supposd to be FREE da first order 249.00 was JUNK Burbank, California

*UPDATE Employee: verification and "free items"

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ace industrial supply has brenda rodriguez to keep sending me letters to collect for junk they said was free please stop i dont want any of they tools!

This report was posted on Ripoff Report on 01/04/2012 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/ace-industrial-supply/Burbank-California-91505/ace-industrial-supply-charged-me-36799-for-a-order-that-supposd-to-be-FREE-da-first-or-818146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

verification and "free items"

AUTHOR: Compliance Officer - (United States of America)

We require each and every person that purchases material from Ace Industrial Supply to identify themselves as a "Buyer", to provide credit references for the company they are buying for.  Verification is is place to ensure that each and every customer verbally authorizes:
Buyer Name
Address
Billing address
items
Cost
and terms

Without an authorization, we are unable to send material out.
 
If you have an employee that has authorized a shipement, used your business name and committed fraud against you and us, purchased material that was unauthorized 

Fraud does occur. Most businesses work with us to resolve these issues. We attempt to get the material back and if that cannot be obtained, then we work on price adjusting the invoice to accommodate the business owner.

Ace Industrial Supply has been in business for 22 years, providing tools and equipment to people and businesses all over the country.

We are sorry that you feel we have done you wrong. We try to resolve any issues we are faced with quickly professionally, but we do have policies in place to lessen our costs. You are welcome to contact me any time

Respectfully,

David Meininger
Operations Manager
800-223-3129


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