• Report: #530398

Complaint Review: addie brown chevrolet

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  • Submitted: Sun, November 29, 2009
  • Updated: Wed, January 20, 2010

  • Reported By: rick winland — marion South Carolina United States of America
addie brown chevrolet
1050 lochend drive Darlington, South Carolina United States of America

addie brown chevrolet 75 year old mother bought car with a rattle in the front end. they said they would take care of it before the sale but didn't and now want to charge mother for it Darlington South Carolina

*UPDATE Employee: A response from our Internet Sales/Service Department

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75 year old mother on fixed income was buying a car from these crooks and it had a rattle in the front end which they said they would take care of prior to the sale. once they found out it needed a new steering column they would not stand behind their promise. It costs 500.00 dollars to fix and my mother is on a fixed income and is unable to get it done!

This report was posted on Ripoff Report on 11/29/2009 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/addie-brown-chevrolet/Darlington-South-Carolina-29532/addie-brown-chevrolet-75-year-old-mother-bought-car-with-a-rattle-in-the-front-end-they-530398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

A response from our Internet Sales/Service Department

AUTHOR: Karan Motwani - Internet Sales Mana - (United States of America)

To whom it may concern,

Thank you for taking the time to communicate to us why our service here at Auddie Brown Chevrolet did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. You mentioned that we had specifically promised an act of service prior to sale however did not comply with the terms. In the future please address a member of our management team should your visit here be anything but completely satisfactory. 

Auddie Brown Chevrolet highly appreciates your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

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