affordablepup.com Michael Schoeff, Matthew Packard, affordablepup, affordabblepup.com, affordablepups, www.affordablepup.com Unreliable Puppy Broker, should be affordablemutt.com, lies, misrepresentation, disappointment Johnstown, Ohio

 To all of you who posted your complaint against AP.com, you have good reasons to do so. Although, I have not purchased a pup from them, I was a phone customer of sorts. I called the number listed on their website and some rude unprofessional boy answered the phone must have been in his mid 20's. He wasn't polite at all and asked what I wanted. I went down my list of questions I pulled off of puppyfind.com and after asking the first question on the list, he was like, what do you want to know! I don't know what you mean about...blah, blah, blah.... He was rude, unprofessional and quick to want to sell a puppy. I didn't even get past question number one with him. AP.com is only interested in the buyer's money and not the well-being of the puppies they sell. Yes, they get their dogs from puppy mills such as the Amish. Right away I was turned off by my desire to buy from their awful website. If you want a quick sale and a dog that isn't even the mix or purebred breed they advirtise, then shop at AP.com. They will surely sell you a 'puppy surprise package!' I followed my heart and looked at the red flags! DO NOT PURCHASE FROM AP.COM! Look else where. If you have to, pay a top breeder or adopt from charities in your community. I feel bad for the puppies from AP.com. Bless your little puppy and dog hearts. :(

In the complaint the person bought a dog that was listed to be an adult dog of 5 pounds. The store states that the women should have gotten a dog that came with a Guarantee for adult size. When using terms like teacups there is an expectation that the adult dog will be the weight listed under the puppys picture. I found it interesting that there is no gaurantee even offered for any of the dogs listed when it came to size.

The stores answer that if you want a small 5 pound dog you should get a purebred instead of a mix breed like a Morkie and yet they continue to list there mix breed dogs (Morkie) with a adult weight 4-6 pounds.  It seems that when someone gets a sick dog that was shipped they just blame it on the airline. Since they are responsible for which airline they choose they should be making sure the dog gets on the plane that is a direct flight.

The store should also offer the choice that allows a direct flight even though it may not be the closet airport  to the customer or sending the  puppy to the closer airport that has a transfer. But what worries me the most about this place I have never seen a breeder or petstore offer to customers to rent nebulizers for $75.00 incase the puppy comes with breathing problems. If the puppy is having breathing problems he should not be sold untill the problem is gone. These very small puppies should not be shipped until they are least 10 - 12 weeks old.

Since you do not see the parents or the place they come from God only know in what conditions these puppys were born in. While puppies are great sometime getting a dog a little older is a better choice. There 13,000 rescues and Shelters in the US with some really great dogs. It may take a little longer to get just what you want but there is nothing like the feeling that because of you you dog is alive and loved instead of being put down. Petfinder.com have them all listed. 

I purchased a puppy from Affordable Pup and couldn't be happier.   All the staff are extremely knowledgeable and helpful and made the experience of purchasing our new puppy all I had hoped..and then some.  The facilities are top notch and our puppy is everything they claimed it to be.  I would definitely recommend AffordablePup to anyone looking for a puppy.  I believe the person who failed to do their research.  If you go to the AffordablePup site and look the FAQ's all their concerns would have been answered before they posted.   In my opinion AffordablePup is upfront, reliable, honest and extremely knowledgeable about the puppies they provide.   

Writing to update my original complaint.  Sophie ended up growing to a whopping 16lbs.   I have since purchased purebreeds from two different online breeders with much success, receiving two healthy, miniatures.  Will never do business with Affordablepup and I have stopped several folks from purchasing from them.  They tell you what you want to hear on the phone, but be sure to read the guarantees and get every promise in writing.  Good con artists always sound like good trustworthy guys... otherwise they would not make good con artists... lesson learned.

I too bought a pup from affordablepups. They advertised a Teacup Pom. They did not mention the full grown weight in their add. I emailed them directly and asked how much he would weigh, at that time I was told " no more than 5 lbs". Well, I went ahead and bought the pup...he was adorable, sweet and healthy when he arrived. As he grew and grew and grew to a whopping 16lbs there were many issues. He had double rows of teeth, his knees were out of joint and his testicles did not drop. I email the company and they were of no help what so ever. They stated that they never guaranteed the weight but because the pups knees were not in the best health we could get the records from the vet and they would exchange the dog...well the dog was months old by now and the whole family was in love with him, so of course we would never exchange him...they offered no monetary compensation. One of the reasons I am writing is to tell everyone...yes..there are thousands of wonderful testimonies on their site...because they only post the positive ones. I actually wrote a negative testimony and it was never published, so I know there are many more out there!!!! 

Mike Schoeff is the biggest piece of sh*t in columbus.  defines the word "loser".  he tries to flaunt his supposed "wealth" whenever he gets the chance, yet what he doesn't realize is that people who are actually wealthy and have money don't need to be petty and talk about it.  He is the most insecure a*shole I've ever met.  I presume he's bitter about the fact hat he's 28 and looks 45 (absolutely no joke- it's sad).  He's the runt of his family, the ugly turd in the corner.  I wonder if the IRS has been looking into him yet?  The amounts of $ that he claims his puppy biz makes doesn't make sense.....it just doesn't add up.  well, unless *something else* were going on of course.  i guess he pays cash for absolutely EVERYTHING.  odd?  people like him usually do themselves in when it's all said and done- his ridiculous behavior and rude, obnoxious, and sh*thead ways will be his undoing.  eat sh*t mike, you are a moron and you know it.  people like you go from "wealthy" to broke overnight.  fly by night unethical dipsh*t.  i can't believe you are in a capacity where dogs are supposedly under your care.  that is frightening.  you only have the capacity to care about yourself, those poor dogs.

I did speak to this customer and offer a $100 refund for the poor weight ESTIMATE or offered a full refund if she wanted to return the puppy due to her disappointment. I then also offered the customer an option to keep her puppy since the children loved it and sell her a puppy with a weight guarantee at our cost  (the customer failed to mention this in her complaint above, she combined two of my offers together)!  The customer then explained they wanted a full refund for the dog and wanted to keep the dog.  Obviously this is an unreasonable request no where in America can you receive a full refund and keep the product. We provided a HEALTHY puppy that grew larger than expected, we do offer dogs with weight guarantees and the customer did not purchase a puppy with this type of guarantee therefore we were guessing on her full grown weight, a general weight on this breed is 5-7lbs as we tell every customer, but this is NEVER a guarantee, if you would like to get a puppy from us that stays under a specific weight please make sure you purchase one with a weight guarantee.  It is better to purchase a purebreed if you want a TINY TINY pup as these tend to stay much smaller.  Mixes are mixes it is hard to tell 100% what the puppy will turn out looking like as an adult.  Again if weight is a major concern it is best to go for purebred puppy and not a mix or look for a mix with a weight guarantee!  Of course one negative statement outweighs the thousands of happy customers we have, please feel free to go to our site and read all the great customer referrals.  In business you cant make everyone happy, we feel like we offered a fair resolution but unfortunately this customer felt it was not to their liking, and questions about this situation feel free to email me.  Again we apologize to the customer for the poor estimate and wish her and her family the best with their puppy!